Requiring a keen eye for detail as well as exceptional administrative skills, our Operations Support Assistant is responsible for providing support to multiple departments to ensure that we can deliver exceptional service to our guests, every time.
This role requires a proactive approach, and is responsible for day-to-day case management, inbox oversight and responding to guest requests as well as assisting the Operations Support Team with damage reports, administrative tasks and general enquiries.
Responsibilities:
Housekeeping
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Reviewing all Housekeeping Tasks and liaising with our Housekeeping Contractors to communicate any changes or relevant information
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Supporting the Operations Support Team with the damages process as required, including information gathering
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Coordinate and record all periodic housekeeping related projects (i.e. window cleaning, balcony jet wash)
Dispatch
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Supporting the Dispatch Team as per rotated shift pattern, ensuring that all Arrival Coordinators are ready and prepared for the day with all stock and keys required
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Maintaining consistent communication with all field team members at regular intervals throughout the day
Guest Relations
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Responding to guest requests and escalating more complex cases to the Guest Relations Executive as appropriate
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Reviewing apartment inspections as appropriate
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Liaising with guests via email and telephone as required to support them through the customer journey
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Guest correspondence, including access requests and sending pre-departure and departure emails
Benefits:
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up to £30,000 per annum (depending on experience)
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31 days holiday + an additional day each year!
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5-night stays in Portlands London apartments
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Portland Birthday Perks
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Training opportunities
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Private Healthcare
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Mental health support
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Critical Illness Cover
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Annual Flu Jab & Eye-test
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Company socials
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Benefit enhancements each year you work at Portland
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Charity match fund
