Technical Co-ordinator

Job details

EPW2

Job Role Overview:

The role of the Co-Ordinator is to cover all order processing, customer queries and quote generation for Epwin Direct customers.

Mandatory Responsibilities

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and Display the Epwin Core Values.

Role and Responsibilities

Monitor EDT web portal for orders
Process all sales orders onto Navision
Process all order acknowledgements and advanced shipping notices on EDT web portal
Raise purchase orders on Navision with fabricators to cover order requirements – split where required
Customer liaison to enable quote processing – installer and/or surveyor
Fabricator capacity management
Export order specification documents from configurator and distribute with POs to fabricators via email
Follow up order email to fabricator with a call
Liaise with fabricators for order confirmation
Liaise with fabricators to ensure production of goods in the required timeframe (order progress checks)
Daily monitoring of capacity dashboard
Liaise with fabricators to maintain records of proof of delivery
Process all confirmation of deliveries and invoices on EDT web portal
Liaise with existing customer service team to ensure posting of purchase orders
Liaise with technical team to deal with technical queries
Liaise with Evander on any OTIF failures
Manage aftersales process, in association with Evander
Manage pre-install QC rejection process
Deal with general fabricator queries
Deal with general queries
Co-ordinate POS/ training material requests

Performance Measures

Skills and Experience Required

Good communication skills.
Knowledge of First-Degree Systems (Preferable)
Good technical understanding of PVCU and Aluminum window and door products
Well organised and flexible.
Attention to detail.
Good numeracy skills.
Computer literacy with experience of Word, Excel and Outlook.
Previously worked within an order processing / sales role.
Able to integrate into a team and build strong relationships both internally and externally.