Vacancy: M&E Support Assistant
Closing date: Sunday 26 July
Shortlisting: Wednesday 29 July
Proposed Interview date: Wednesday 5 August
Salary: £27,455.95
About the vacancy:
We're looking for an organised and proactive M&E Support Assistant to provide administrative and coordination support across our Electrical, Heating & Servicing teams. You'll help ensure repairs, servicing, compliance programmes and planned works run smoothly by maintaining accurate records, coordinating information, supporting customer communications and monitoring key compliance activities.
This is a great opportunity for someone with strong administration and IT skills who enjoys working in a fast-paced environment and takes pride in delivering excellent support services that contribute to safe, compliant and customer-focused outcomes for residents.
Specifically, in the role you will:
Administration & Programme Support
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Provide administrative support across electrical compliance, repairs, planned works, gas servicing, heating repairs, installations, commercial heating and maintenance programmes.
- Maintain accurate records, update management systems and support the processing of work orders and servicing activities.
- Manage shared inboxes, workflow trackers and team documentation.
- Assist with the administration of electrical certification, Landlord Gas Safety Records (LGSRs), servicing records and other compliance documentation.
- Support the ordering of equipment, materials and supplies as required.
Compliance, Data & Reporting
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Ensure accurate data entry and maintain electronic filing systems for electrical, heating and servicing records.
- Monitor programme milestones, servicing schedules, certification dates and compliance deadlines.
- Produce routine reports and performance information for managers.
- Support audits, inspections and compliance reviews through the collation of documentation, evidence and certification records.
Operational Coordination & Communication
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Coordinate communication between operatives, engineers, supervisors, contractors and internal teams.
- Track progress of repairs, servicing, compliance, planned maintenance and installation programmes, following up outstanding actions where required.
- Support appointment administration, resident communications and access arrangements.
- Prepare meeting agendas, notes and action trackers and support effective information sharing across the service.
Customer Service & Continuous Improvement
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Provide professional and timely responses to customer and stakeholder enquiries.
- Support the delivery of excellent customer service through effective administration and communication.
- Contribute to service improvement initiatives and administrative process reviews.
- Undertake other duties appropriate to the role to support the Electrical, Heating & Servicing teams and wider Property Services function.
(Please refer to the attached recruitment pack for more information.)
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.
Your Hedyn, our comprehensive benefits package:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.
SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.
At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.
Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
