We are looking for an experienced Hotel Receptionist to join our friendly team. You will have first class customer service skills and be able to handle a variety of tasks.
This is a full time position working 5 days out of 7 including weekends and public holidays, shifts are on a rota basis and include early mornings and late nights.
Duties to include
- Welcome guests on arrival, manage check‑in and check‑out procedures and issue room keys.
- Take and confirm reservations by phone, email and online channels; update the property management system accurately.
- Process payments, handle cash and card transactions and record any extras or incidentals.
- Answer guest enquiries about hotel facilities, local services and directions; signpost to local attractions.
- Manage the front desk area — telephone, email inboxes and public information displays.
- Communicate with housekeeping and maintenance to coordinate room readiness and report issues.
- Resolve guest complaints and service issues promptly, escalating where necessary to management.
- Maintain accurate guest records, adhere to data protection requirements and follow check‑in verification procedures.
Essential skills and experience
- Proven customer‑facing experience, ideally in hospitality, retail or customer service.
- Clear spoken and written English and confident telephone manner.
- Basic numeracy for processing payments and reconciling takings.
- Comfortable using computers and common office software; able to learn property management systems.
- Ability to work shifts including evenings, weekends and bank holidays as required.
- Right to work in the UK and willingness to pass standard background checks where required.
Desirable
- Previous experience on a hotel front desk or using a property management system (PMS).
- Formal hospitality or customer service qualification.
- Experience handling group bookings or corporate accounts.
- Familiarity with cash handling and end‑of‑day reconciliation.
- First aid training or knowledge of local emergency procedures.
What we offer
- Competitive salary
- Holiday entitlement
- Employer pension contribution
- Staff meals
- Training and progression opportunities
Job Type: Full-time
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Experience:
- Customer service: 1 year (required)
Work Location: In person
