JOB TITLE: Café Assistant
HOURS OF WORK: 13 hours per week
REPORTS TO: Retail Manager
PAY: £8,686.60 per annum
Responsible for serving drinks and food in the Hub café, working with the Café Supervisor and Trainees to ensure the customers and trainees always experience the best service possible when visiting the café.
· Prepare customer drinks in a consistent manner every time
· Assist with a range of daily tasks which include, taking food and drink orders using the till, deliver food and drink orders to customers tables, clearing tables after customer use
· Supporting Hub Trainees to ensure they understand how drinks should be served and providing training when asked on producing drinks
· To ensure trainees needs are met at all times according to the work required and our trainee’s personal needs
· Keep a clean work area, ensuring the coffee machine cleanliness is maintained throughout the day and follow the cleaning rota that is in place for the café
· Support on stock control including logging wastage as per the Hub policies
· Support Café Supervisor and Chef with stock checks, occasionally may be required to place orders of stock
· Assist with end of day tasks which may include, locking up, cleaning tasks, and cashing up of the till
· Provide great customer service including being able to answer questions about the menu
· On occasion assist the Chef or Retail Manager in the kitchen, this may include preparing food in advance and to order for both the café menu and for Trainees, and supporting Trainees to complete a variety of tasks
· General cleaning tasks, such as washing up, cleaning surfaces or sweeping
· Occasional support for out of core hours events which may include serving drinks or preparing food and serving food at the event (expected 1-2 times a year)
· To work as part of a team that is always open, honest and supportive of each other
· Retail and/or catering industry experience
· Punctual
· Being able to work within a team
· Able to handle cash
· The ability to work calmly under pressure
· Attention to detail
· The ability to work without direction
· Flexibility
Hours
· Monday and Wednesday 9.00 – 4.00
· 30 minutes unpaid lunch
You can expect from the Hub
1. Induction and training. We will provide you with:
· An introduction to The Hub and your role within it.
· An Employee Handbook detailing all aspects of your employment, including a Health & Safety manual.
2. Supervision, support and flexibility.
· To explain what will be required and to encourage and support you to achieve and maintain good standards.
· To offer regular opportunities to discuss your role, your successes and problems you may have.
· To help develop your role with us, and in working with vulnerable people in general.
3. Health and safety
· To strive to create and maintain a safe working environment that you will continue to reflect in your own working practices at all times.
· To ensure complete familiarity with our safeguarding policy and practices.
We expect you:
· To perform your role to the best of your ability;
· To follow the charity’s policies & procedures and standards, including Safeguarding, Health and Safety, and Equality and Diversity, in relation to its staff, trainees, volunteers and customers.
· To maintain the confidential information of the charity and its users at all times and not disclose this information except where required to do so by law or by instruction of senior management.
· To be aware of the importance of safeguarding policies and procedures and to always discuss with a colleague any safeguarding concerns.
Pay: £12.85 per hour
Work Location: In person
