Service Manager – Vertu Land Rover Chesterfield
Basic Salary: £55,000 | OTE: £70,000 | Plus Excellent Company Benefits
Are you an accomplished Service Manager with the presence, commercial focus and customer-first mindset to lead within one of the UK’s most respected motor retail groups? At Vertu Land Rover Chesterfield, we are looking for a leader who can deliver the exceptional standards expected of a modern luxury brand.
This is an outstanding opportunity to join a progressive business with a clear growth strategy, strong investment in its people and a genuine commitment to career development. We are offering a £55,000 basic salary with an OTE of £70,000, alongside an excellent range of company benefits.
We are proud to represent JLR, home to some of the world’s most desirable modern luxury brands, including Range Rover, Defender, Discovery and Jaguar. With exciting new Land Rover product activity on the horizon, including the continued evolution of electrified luxury and next-generation model enhancements, this is a rare opportunity to lead an Aftersales team at the heart of a prestigious, innovative and globally admired brand.
With a heritage dating back to 1948, Land Rover has evolved from a pioneering symbol of capability into a benchmark for refined British design, advanced engineering and effortless confidence. Today, as part of JLR’s bold future, the brand continues to define modern luxury through innovation, electrification, craftsmanship and unmistakable presence.
About the Role
You will lead and inspire a 32-strong Aftersales team, including 17 skilled technicians, ensuring every customer interaction reflects the premium standards, attention to detail and operational excellence associated with the Land Rover brand.
Key Responsibilities:
Implement and maintain refined, customer-focused processes that consistently deliver satisfaction levels above the manufacturer’s national average.
Monitor and control costs in line with the business plan, while protecting the quality, consistency and premium feel of the customer experience.
- Ensure accurate collection and recording of customer data in line with Group standards.
- Ensure full adherence to manufacturer standards, brand expectations and operational excellence at all times.
- Maintain a safe, compliant and professional environment that reflects the standards of a luxury automotive retailer.
- Coach, support and drive colleague performance, creating a culture of accountability, pride and exceptional service delivery.
About You
The ideal candidate will bring:
- .A proven track record as a Service Manager with confident leadership and people management skills, with the ability to inspire a team to deliver ambitious commercial and customer experience objectives.
- A strong commercial mindset, with the ability to improve performance, profitability and operational efficiency without compromising service quality.
- Excellent communication and organisational skills
- A passion for delivering exceptional customer experiences and representing a premium brand with pride and professionalism.
What We Offer
We recognise that exceptional service starts with exceptional people. If successful, you can look forward to ongoing development, a clear career path and a strong rewards package, including:
- 25 days’ holiday, rising with length of service, plus bank holidays.
- Access to our online rewards platform with cashback and discounts
- Preferential service rates.
- Preferential Colleague Car purchase schemes.
- Share incentive scheme.
- Pension.
- Rewards Platform
- Enhanced maternity and paternity pay.
- Company car.
If you are ready to lead within a prestigious brand environment and help shape an exceptional Aftersales experience, apply today and join our team at Vertu Land Rover Chesterfield.
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