Senior Projects & Contracts Co-Ordinator
Location: Farnham, Surrey (On-site/Hybrid)
Hours: Full-time, 40 hours/week
Company: Allgroup Services Ltd – Mechanical Engineering
About Us
Allgroup Services is a well-established mechanical engineering firm with a reputation for quality, reliability, and innovation. As we enter an exciting phase of growth, we’re looking for a driven and detail-oriented Senior Projects & Contracts Co-Ordinator to join our close-knit team and help shape the operational backbone of our business.
This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service across every touchpoint.
What You’ll Be Doing
You’ll be the operational linchpin of our business, overseeing project coordination, contract administration, and customer experience. Your role will span:
Project & Contract Management
- Oversee field operations and contract mobilisation processes
- Drive improvements in workflow, reporting, and compliance
- Prepare quotations, manage client documentation, and ensure timely invoicing
- Liaise with suppliers for materials and stock control
Team Leadership & Scheduling
- Schedule workloads for field engineers and manage timesheets
- Act as the escalation point for engineers and clients
- Lead performance reviews, 1-2-1s, and team development
- Support recruitment, onboarding, and HR-related tasks
Customer Experience & Service Excellence
- Champion a customer-first culture across all interactions
- Monitor KPIs and ensure SLA compliance
- Respond to enquiries professionally and promptly
- Collaborate across departments to improve processes and communication
Operational Oversight
- Maintain GDPR-compliant records and documentation
- Ensure health & safety standards are upheld
- Contribute to continuous improvement and future integrations
What We’re Looking For
We’re seeking someone who’s not just capable—but excited to take ownership and drive change. Ideally, you’ll bring:
- Experience supervising field-based engineering teams (up to 10 engineers)
- Strong command of MS Office (especially Excel & Word)
- Confidence using various software platforms
- A proactive, professional approach with exceptional attention to detail
- First-class customer service instincts
- Calm under pressure, with tact and diplomacy
Why Join Us?
- Be part of a small, agile company with big ambitions
- Enjoy autonomy and the chance to shape how we grow
- Work closely with leadership and make a real impact
- Hybrid working options available
- A culture of trust, respect, and continuous improvement
Who This Role Suits
This is perfect for someone who’s:
- A natural organiser and problem-solver
- Energised by variety and responsibility
- Keen to lead and mentor a team
- Looking for a role where they can grow with the business
- Proud to deliver excellence in every detail
Job Type: Full-time
Pay: £32,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
Experience:
- Engineer co-ordination: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Farnham GU10 1PH
