Help create great customer experiences that make a real difference
At Abri, we believe everyone deserves a great place to live and thrive. That's why we're committed to delivering services that are easy to access, responsive and centred around our customers' needs.
We're looking for a Customer Relations Partner to join our team and help shape the experience of customers using our garage services. From helping someone secure the right garage for their needs to supporting them throughout their journey with us, you'll play a key role in making sure every interaction is positive, seamless and customer-focused.
This role is part time, 20 hours per week, ideally Monday - Friday 8am - 1pm or 9am - 2pm.
This is a role where your work genuinely matters. Every day brings new opportunities to solve problems, build relationships and improve the services we provide to our communities.
What you'll be doing
You'll be the friendly, knowledgeable person our customers can count on.
Whether you're helping someone join a waiting list, move into a garage, manage their account or find an answer to a question, you'll make things simple and straightforward, creating a great experience from start to finish.
Working closely with colleagues across Abri, you'll help ensure our garage spaces are well managed, occupied and maintained, while continually looking for ways to improve how we deliver our service. You'll spot opportunities, share ideas and help shape a service that works brilliantly for both our customers and our communities.
Most importantly, you'll bring a genuine passion for helping people. You'll build trust, take ownership and be committed to doing the right thing every time.
What we're looking for
We're looking for someone who enjoys making things happen and gets satisfaction from helping customers.
You'll be naturally organised, comfortable managing different priorities and confident in finding practical solutions when challenges arise. You'll have great communication skills, a keen eye for detail and a proactive approach that keeps customers at the heart of every decision.
You don't need to know everything about garages. What matters most is your ability to build positive relationships, provide excellent customer service and look for ways to make things better.
Why join Abri?
When you join Abri, you'll become part of a team that's ambitious, caring and driven by a shared purpose.
We'll support you to grow your skills, develop your career and bring your ideas to life. In return, you'll help deliver services that have a real impact on our customers and communities, while working alongside colleagues who genuinely care about making a difference.
Ready to apply?
If you're passionate about creating great customer experiences and want to be part of a team that's improving lives every day, we'd love to hear from you.
Apply today and help us create better places to live and thrive.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
