Job Ref: HOL1228
Branch: Holiday Inn Manchester City Centre
Location: Holiday Inn Manchester City , Manchester
Salary/Benefits: Competitive Salary and Fantastic Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 25/06/2026
Closing date: 06/08/2026
Ensure every guest feels welcome and secure while delivering exceptional service through the night at Holiday Inn Manchester City Centre.
If you enjoy providing a warm, professional welcome, handling guest enquiries, and keeping operations running smoothly, you’ll feel right at home with us.
We’re a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we’re looking for a Night Receptionist to support our guests and hotel operations during the night shift.
Greet and assist guests arriving late or departing early
Handle check-ins, check-outs, and reservations efficiently
Respond to guest enquiries with warmth and professionalism
Monitor hotel safety and security throughout the night
Ensure all areas are secure and report any incidents promptly
Support Operations by assisting with night audits and reporting
Prepare and set up meeting rooms in line with event requirements, including room layouts, equipment, refreshments, and general presentation standards
Ensure meeting and public areas are clean, organised, and ready for the following day’s business
Maintain accurate guest records and reservations
Process payments, invoices, and other administrative tasks
Communicate important information to the daytime team to ensure smooth handovers
Experience in hotel reception, customer service, or a similar role
Excellent communication skills with a friendly, approachable manner
Strong organisational skills and attention to detail
A proactive, problem-solving approach with a focus on guest satisfaction
A hands-on attitude and willingness to support operational tasks, including meeting room set-ups
Discounts across retail, restaurants entertainment
Free onsite gym
Global IHG Friends Family hotel discounts
Meals provided on duty
Opportunities for development and career progression
Recognition and incentive schemes
If you’re reliable, enthusiastic, and ready to support our guests and hotel operations through the night, we’d love to hear from you.
The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events.
