About the role
We’re looking for a Housing Triage Worker to join our Legal Services team and help people get the right support when they need it most. This is a fast-paced, rewarding opportunity for someone who brings empathy, confidence and great organisation to every client interaction.
What you'll do
- Manage initial appointments and triage referrals
- Assess legal aid eligibility and complete paperwork
- Maintain accurate case records
- Support clients with housing and related issues
- Deliver outreach across the region
What we're looking for
- Strong customer-facing experience and excellent communication skills
- The ability to explain complex information in a simple, supportive way
- Great organisation and time management
- A sharp eye for detail and quality
- The confidence to build positive relationships with clients and colleagues
- Housing advice experience is a plus
Hours: 37 per week
Location: Office-based with travel across Gateshead, Sunderland, South Tyneside, Durham and Newcastle
Start Date: 27th July 2026
Why join us?
If you’re ready to use your skills to support people through challenging situations and want to be part of a team that makes a real impact, we’d love to hear from you.
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
