Previous applicants need not apply.
We are recruiting two medical receptionist positions:
Hours
Receptionist One: Monday 13:00-18:30, Wednesday 07:45-13:15, Thursday 13:00-18:30, Friday 07:45-13:15 (22 hours/week)
Receptionist Two: Monday - Friday 08:00-16:00 (37.5 hours/week)
Job Summary:
Receive, assist, and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way for the best possible outcome for the patient.
Provide general assistance to the practice team and project a positive, friendly image to patients and other visitors, in person or via the telephone.
Job Responsibilities:
The following are the core responsibilities of a Receptionist in delivering health services. There may be occasions when it is necessary to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Accurately record information on patients' records within the clinical system
b. Maintain and monitor the practice appointment system
c. Process personal, telephone and e-requests for appointments
d. Assist with total triage administration
e. Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
f. Signpost patients to the correct service
g. Initiate contact with and respond to requests from patients, team members and external agencies
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into patients’ healthcare records as necessary
k. Direct requests for information, i.e., DSAR, insurance/solicitors’ letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Support all clinical staff with general administrative tasks as requested
o. Undertake a broad spectrum of administrative duties commensurate with the role
p. Be an integral part of the general practice team
q. Act as a chaperone as required
r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
s. Support in the delivery of enhanced services and other service requirements
t. Undertake all mandatory training and induction programmes
u. Contribute to and embrace the spectrum of clinical governance
v. Maintain a clean, tidy, effective working area at all times
w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Wider Responsibilities
In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:
a. Support administrative staff, providing cover during staff absences
b. Action incoming emails and correspondence as necessary
c. Scan patient related documentation and attach scanned documents to patients’ healthcare records
d. Participate in local initiatives to enhance service delivery and patient care
e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Support and participate in shared learning
Experience
- Previous experience in an office or administrative role is preferred, particularly within a healthcare setting.
- Strong organisational skills with a keen attention to detail are essential for managing multiple tasks effectively.
- Excellent communication skills, both verbal and written, to interact professionally with patients and colleagues.
- Proficiency with office equipment and medical administration software is advantageous.
- A compassionate approach to patient care and a commitment to maintaining high service standards are crucial in this role.
We invite candidates passionate about fostering a positive healthcare environment to apply for this rewarding Medical Receptionist position. It is anticipated that interviews will be held on Monday, 17th August and Thursday 20th August 2026.
Job Types: Part-time, Permanent
Pay: £12.92 per hour
Benefits:
Work Location: In person
