About our Company
Lili Waste Services Ltd is a dynamic, privately owned SME waste collection business operating nationally with depots in Kent, Essex, London, Hampshire, Yorkshire and South Wales. With a fleet of modern vehicles and provision in house of all main waste and recycling collection services, we pride ourselves on delivering a first-class customer experience, reliable and responsive services, underpinned by a “get it right first time” ethos. We are now looking to recruit two additional Customer Service Advisor’s to support the ongoing development and growth of the business.
Job Summary
We are seeking highly organised, proactive, enthusiastic and effective National Broker Desk Advisor to deliver excellent service to our Broker Customers . You will be joining an ambitious and growing Company with a close-knit team of like-minded and committed individuals.
Duties and Responsibilities:
· Ensure all phone calls are managed in line with all Company KPI’s/targets.
· Assist with site setup for Brokers customers to include sending confirmation emails , co-ordinating the delivery of bins.
· Identify and deliver upselling opportunities for our existing broker base.
· Assist with broker site retention.
· Assist with managing the Broker Inboxes as required.
· Assist with managing specialist broker customer portals.
Qualifications and Experience:
· Highly methodical and organised.
· Effective time management and prioritisation skills.
· Responsive to broker needs.
· Willingness to make decisions.
· Excellent communicator both on the phone and in writing.
· Experience of working in a dynamic and fluid service sector environment.
· Computer literate and confident to use all key software packages and bespoke IT systems.
· Reliable and dependable.
· A knowledge of the waste and recycling sector would be useful, but not essential.
Lili Waste Services is an Equal opportunity employer.
Job Type: Full Time & Permanent
Benefits:
· Additional leave
· Company events
· Company pension
· Cycle to work scheme
Working Pattern:
· 40 hour week, 8 hours per day with a 1-hour lunch break Monday to Friday. Hours are 08.30 to 17.30 hours.
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
Work Location: In person
