- Develop, configure and enhance business software applications based on operational requirements.
- Support the ongoing functionality, maintenance and improvement of business application platforms.
- Create and maintain reports, dashboards, list views and application templates.
- Manage system users, permissions, access requests and application configuration.
- Investigate, troubleshoot and resolve software and application issues.
- Monitor system integrations and identify data or integration errors.
- Support integration troubleshooting using MuleSoft, REST APIs and Postman.
- Work with Salesforce, Oracle and other enterprise business applications.
- Analyse and audit system data to identify errors, inconsistencies and improvement opportunities.
- Support data extraction, validation, migration and record-management activities.
- Gather business and user requirements through meetings and workshops.
- Convert business requirements into user stories, technical requirements and system solutions.
- Create process maps, process diagrams and Business Requirement Documents.
- Identify software enhancements and system improvement opportunities.
- Prioritise software changes and support requests based on business impact.
- Create and execute test plans, test cases and test scripts.
- Perform User Acceptance Testing, regression testing, system testing and functional testing.
- Support implementation of application configuration and software changes.
- Maintain technical documentation, system procedures and user manuals.
- Prepare training documentation and provide system training to end users.
- Collaborate with technical teams and business stakeholders to improve application performance and business processes.
- Provide ongoing technical support for business-critical software and systems.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Work Location: In person
