Warranty Claims Advisor
Harlow | £26,514.90 per annum | Permanent, Full-time | Reports to Warranty Triage Team Leader
Working Hours
38.8 hours per week, Monday-Friday, 9am-5:30pm, 1 in 3 Saturdays 9am -1pm
Join AutoProtect Group
We're looking for a customer-focused Warranty Claims Advisor to join our growing team. If you enjoy helping customers, solving problems, and working in a fast-paced environment, we'd love to hear from you.
What you’ll do:
- Managing warranty claims administration and supporting customers throughout their claim journey
- Answering calls and responding to emails from policyholders, repairers and other third parties
- Managing inboxes, updating systems and ensuring claim information is accurately recorded
- Providing claim updates and explaining policy terms and conditions
- Gathering information and documentation needed to progress claims
- Working with customers and colleagues to ensure claims are handled efficiently
- Delivering excellent customer service and meeting team performance targets
- Handling complaints professionally and in line with company procedures
- Working in accordance with company and industry standards
- Other reasonable duties as required.
What we’re looking for:
Essential:
- Strong communication and customer service skills
- Good attention to detail and organisational skills
- Microsoft Office including Word and Excel
Desirable:
- Experience in insurance, claims handling, or customer service administration
What you’ll bring:
- Excellent interpersonal and customer service skills
- A high level of literacy and numeracy
- Active listening skills
- Initiative and the ability to adapt quickly to different situations
- Good written and oral communication skills
- Ability to work effectively under pressure both within a team or on own initiative
- Good planning and organizing skills with the ability to prioritise
Why AutoProtect?
AutoProtect Group is a leading provider of automotive warranties, insurance products, software solutions and compliance services. We're proud of our people, our customer service and our continued growth.
If you're looking to build your career with a forward-thinking business where your contribution makes a difference, we'd love to hear from you.
Alongside this, you’ll benefit from:
- 25 days' annual leave plus bank holidays
- Employer pension contributions
- Life assurance (4x annual salary)
- Free onsite parking
- Cycle to Work scheme
- Smart Tech salary sacrifice scheme
- Employee Assistance Programme through BEN and Health Assured
- Mental Health First Aiders and First Aiders
- The PitStop Rewards platform, including retail discounts, wellbeing support and lifestyle benefits
- SmartSpending App with discounts on shopping, holidays, days out and more
- Refer a Friend scheme
- Regular company events and wellbeing activities, including Sports Day, charity events, Pizza Thursdays and our Christmas party
Please note: We are unable to offer Skilled Worker sponsorship for this role. Applicants must have the right to work in the UK.
Pay: £26,514.90 per year
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Harlow CM19: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require a visa sponsorship? If so, please state below
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
