Overview
This role is based within the UK Support Team and supports the sales and servicing process for frontline Partners, Financial Advisers (FAs), Private Client Managers (PCMs) and clients in the UK. The purpose is to ensure the frontline team has the information and support they need to manage new business and provide an exceptional client service. While the primary focus of this role is client services, it also involves supporting the operational day to day running of the London office. This role is expected to be held by someone with sufficient UK support and financial services administration experience to operate with confidence, provide guidance where needed, and offer effective cover for the Head of UK Support during periods of annual leave.
General
This role is a critical component in delivering an exceptional client experience. The key responsibilities include but are not limited to:
- Ensuring that UK Partners, FAs and PCMs are well supported in their roles as required, including:
- Obtaining valuations and performance data
- Printing and collating client reports/application packs
- Liaising with providers and clients as needed
- Preparing and actioning required paperwork throughout the client journey, including:
- Working closely with teams across the business to complete processing of dealings, withdrawals, applications, bereavements, power of attorneys
- Letters of engagement and authority
- Invoices
- Managing client data on XPLAN, including:
- Ensuring data is accurate and kept up to date
- Data entry on behalf of Partners, FAs, PCMs
- Audits and ad hoc data management projects
- Processing all incoming and outgoing post and courier arrangements
- Resolving client and adviser queries via post, email and telephone
- Task, inbox and workload management
- Providing appropriate cover and support for the Head of UK Support during periods of annual leave, helping to maintain continuity across day-to-day team operations and adviser support.
- Providing general office support, including:
- Phones, reception duties, meeting room bookings
- Supplies managemen
- Health and safety
Knowledge & Experience
The following knowledge/experience is essential:
- Competent level of IT literacy and demonstrable ability to quickly learn and adapt to different systems, platforms and software as required.
- Strong IFA administration experience – 5 years or more:
- Experience working within a financial adviser firm, supporting the advisers by preparing and executing client instructions
- Knowledge on ISAs, GIAs, pensions, offshore bonds and trusts.
- Ability to work with a degree of autonomy and confidence, including supporting team queries and maintaining service standards when senior support colleagues are unavailable.
- Experience with UK regulation and the rules that govern the processes that should be followed, such as GDPR and consumer duty.
The following knowledge/experience will be an advantage:
- Experience using XPLAN
- Experience using investment platforms such as Transact, 7IM and Fidelity
- Industry qualification such as IOC/IMC
Pay: Up to £40,000.00 per year
Work Location: In person
