PRIMARY OBJECTIVE OF POSITION:
To support our customer service team in resolving invoice queries for the credit control team to help ensure a smooth running of a busy door manufacturing unit.
CONTRACTED HOURS: 8am-4:30pm, 40 hours per week (Monday – Friday)
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
- Dealing with customer invoice queries.
- Working alongside the Credit Control team to resolve invoice queries.
- Working alongside the Transport team to organise customer collections and returns.
- Raising credit requests.
- Raising credit invoices.
….and any other duties required to support the achievement of the Company’s objectives
MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:
· A minimum of 3 GCSE’s, or equivalent, including English and Maths, at Grade C or above
· Strong customer service background
· Proficient with Microsoft packages (including Word and Excel)
· Experience in a previous role would be desirable
· A background in manufacturing would be advantageous
KEY BEHAVIOURAL COMPETENCIES:
· Must be proactive and have a positive approach
· Detailed and methodical.
· Able to prioritise workloads to meet ever changing departmental and organisational deadlines
· Ability to work in a team and individually
ADDITIONAL SKILL REQUIREMENTS:
· Strong verbal and written communication skills
· Conscientious and task focused
· Capable of working under pressure
· Must be IT literate to a high standard
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
