Company Information
Zenopa are partnered with a multinational company active in the life science sector, a world leader in imaging diagnostics. Every day they seek and perfect increasingly advanced and sustainable techniques and solutions to open new paths in diagnostic imaging. So that the path of science and prevention does not stop, but continues to look ahead.
Responsibilities
- Shall implement and work to all regulatory and quality requirements
- Shall implement and work to all applicable health, safety and environmental requirements stipulated by HSE manual, HSE policies and HSE objectives.
- Identify and engage with continuous improvements projects.
- Engage with the sales and field service teams to ensure a smooth and high-quality product is achieved from point of sale through to installation completion.
- Report any PAE/PQI effectively and quickly.
- National travel where business needs
- On occasion deliver installation and repair items
- Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers
- Troubleshooting and resolving hardware and software issues remotely to help end-users.
- Giving users step-by-step instructions for resolving technological issues
- Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams
- Collaborating with on-site technicians and customer support teams
Person Specification
- Previous experience within a field service environment - desirable
- Bio medical equipment experience - desirable
Package
- Base salary reaches £40k
- £2k miscellaneous allowance
- 10% bonus
- £500 gym allowance
- 9% pension
- 25 days holiday + bank holidays
- Company Van
#INDUK
Pay: £30,000.00-£40,000.00 per year
Work Location: In person
