Are you seeking a dynamic role where no two days are the same? If you're a hands-on IT professional who thrives on problem-solving, supporting users, and ensuring seamless operations, this could be your ideal next career move.
We're seeking an IT Support Engineer to join our supportive, fast-paced team. In this role, you'll handle the resolution of support tickets via our service desk, providing 1st and 2nd line troubleshooting for user issues. You'll occasionally visit customer sites to deliver high-quality service, demonstrating strong interpersonal skills, a customer-focused mindset, and the ability to collaborate effectively as a team player. We value technical competence paired with a proactive and consistent approach.
What You'll Do
Your days will be varied and engaging, with responsibilities including:
- Delivering 1st and 2nd line technical support, including on-site assistance across multiple locations
- Troubleshooting issues with Windows devices, Macs, printers, and mobile devices
- Offering clear, friendly guidance to clients and end-users
- Logging and managing support tickets in collaboration with the service desk team
- Liaising with suppliers and third parties to resolve escalated issues
- Conducting site audits and identifying opportunities for process improvements
The variety in your workload will keep things exciting and rewarding.
What We're Looking For
We're searching for a confident, adaptable individual who enjoys direct interaction with end-users. Essential qualifications include:
- At least 3 years of experience in service desk and on-site IT support
- Strong knowledge of Microsoft technologies, including Windows 11, Microsoft 365, and Active Directory
- Familiarity with virtualization platforms like Hyper-V
- Experience with Wi-Fi access points (e.g., Unifi) and switches
- A calm, methodical approach to troubleshooting
- Excellent communication and organizational skills
- A professional, presentable demeanour
Nice to Have
These aren't mandatory, but they'll help you hit the ground running:
- Understanding of Group Policy and mobile device management (MDM)
- Knowledge of backup systems, Azure services, and virtualization
- Networking expertise, including VLANs, Wi-Fi, switches, and firewalls
- Familiarity with tools like ManageEngine, Vipre Mail filtering, N-Able RMM, or similar platforms
- A passion for exploring new technologies and emerging IT solutions
Why Join VITS Ltd?
This is an opportunity to become part of a team that equally values initiative and collaboration. You'll enjoy autonomy in your daily tasks, supported by colleagues invested in your success. Additional perks include:
- Expanding your expertise across a diverse technology stack
- Working in varied environments and witnessing the tangible impact of your contributions
- Access to ongoing training and professional development
- A culture that fosters ideas, innovation, and personal growth
- Hybrid working arrangements for better work-life balance
If you're reliable, personable, and eager to make a meaningful difference in IT, we'd love to hear from you.
Apply today and embark on your next chapter with VITS Ltd.
*Please note: In accordance with UK employment law, candidates must be eligible to live and work in the UK. Proof of eligibility will be required upon offer.*
Job Type: Full-time
Pay: £27,000.00-£33,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Sick pay
- Transport links
Ability to commute/relocate:
- London SW6 3PA: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: Hybrid remote in London SW6 3PA
