Company Overview
The Orchard Cafe is a lively, family-friendly spot nestled within Worcester Woods Country Park. Known for serving high-quality, homemade, locally sourced food, it attracts a bustling crowd for breakfast and lunch. With over 120 covers and a counter-service setup, it’s a vibrant place where great service and warm hospitality come together.
Job Summary
We’re on the lookout for an energetic and approachable FOH (Front of House) Supervisor to lead our front-of-house team. In this role, you’ll be the friendly face ensuring our guests enjoy a memorable experience from the moment they arrive. You’ll oversee daily operations, support your team, and help create a welcoming atmosphere that keeps visitors coming back. If you love hospitality, management, and delivering top-notch guest service, this is your chance to shine!
Days/hours: We would prefer 4 days a week and possibly more to cover holiday periods. It must be at least one day at the weekend and possibly both days at busy periods. 3 days in the week and 1 day minimum at weekends. Earliest start is 8.30, latest finish is 5pm.
Responsibilities
- Supervise front-of-house staff to ensure smooth service during busy periods.
- Greet guests warmly and provide excellent customer service to enhance their visit.
- Support team members with their duties, offering guidance and motivation.
- Handle guest inquiries or complaints promptly and professionally to maintain high satisfaction levels.
- Assist in managing reservations and seating arrangements to optimize flow and efficiency.
- Ensure the cleanliness and presentation of the dining area meet company standards.
- Collaborate with kitchen staff to coordinate service times and special requests.
Requirements
- Proven management experience in hospitality or food service environments.
- Strong background in guest services with a friendly, approachable demeanor.
- Ability to lead by example, motivate team members, and foster a positive working environment.
- Excellent communication skills to interact effectively with guests and staff alike.
- Knowledge of health and safety standards relevant to food service settings.
- Flexibility to work during peak hours, including weekends and holidays.
- A genuine passion for hospitality and creating memorable guest experiences.
Join us as a FOH Supervisor where your leadership will help craft enjoyable visits for every guest while supporting a dynamic team in a lively setting!
Pay: £13.00 per hour
Benefits:
Work Location: In person
