Nestled in the heart of London, Dolphin Square is more than just a residence; it's a lifestyle. With a rich history dating back to 1936, Dolphin Square has been a cherished community for generations. By 2020, the estate was ready for its next chapter.
A carefully considered, multi-phase restoration programme was launched to preserve its heritage while reshaping it for contemporary life. At the heart of the estate sits Dolphin House, Dolphin Square’s lifestyle and leisure hub, bringing together wellness, service and hospitality alongside a renewed reception. On-site amenities include flexible co-working spaces, the Terrace Bar & Café, Juice Bar, swimming pool and our full-service Fitness Club, plus our riverside tennis court, squash courts and spin studio. Our new spa is also set to reopen in summer 2026.
At Dolphin Square, we take pride in providing a welcoming and inclusive environment for our residents. Whether you're seeking a stylish apartment, a tranquil oasis in our Grade II listed, 3.5-acre landscaped gardens, or a haven of wellness in our fitness facilities, you'll find it all within our square.
Job Type
Permanent
Salary
£36,773.00 per annum
Working Hours/Shift Pattern
40 hours per week (exc 1 hour paid break) | Monday – Friday
Job Overview
The Refurbishment Coordinator will be responsible for planning and instructing apartment turns from specification that are produced by the Move Coordinator.
The Refurbishment Coordinator will also be responsible for coordinating the decant project, ensuring the smooth relocation of occupants throughout the Project Future.
What a day as a Refurbishment Coordinator could look like:
- The Refurbishment Coordinator will be responsible for planning and scheduling apartment turnaround works for both long and short-let accommodation, based on specifications provided by the Move Coordinator. These requirements will be identified during the move out inventory process and imported into the property management system, enabling the Refurbishment Coordinator to coordinate and deliver the required works efficiently.
- This role will involve monitoring refurbishment programmes and maintaining regular communication with refurbishment technicians, contractors, suppliers, and internal departments to ensure works are completed efficiently and within agreed timescales.
- Responsibilities will include raising purchase orders, arranging and coordinating contracted works, ensuring stock and materials are available and accurately accounted for, and managing expenditure in line with allocated budgets.
- The Refurbishment Coordinator will be responsible for accurately inputting and maintaining information within management systems, ensuring records are up to date at all times to support day-to-day operations, management reporting, performance monitoring, and historical trend analysis.
- The Refurbishment Coordinator will provide support to the Move Coordinator by assisting with move-in and move-out inventories during peak periods and in the Move Coordinator’s absence, ensuring continuity of service and the accurate recording of property conditions and inventory information.
- The Refurbishment Coordinator will also be responsible for arranging property viewings and meetings with residents who need to decant from their homes and subsequently return to their permanent accommodation to enable project future to proceed.
- This role requires gathering information from residents and effectively communicating this to the in-house and project teams.
- Throughout the process, all resident information must be accurately recorded and tracked. The Refurbishment Coordinator will be responsible for arranging and allocating temporary / permanent accommodation where required, while ensuring residents / relatives are kept informed, updated, and fully supported at every stage of their relocation and return journey.
Must-Haves:
- Excellent organisation and communication.
- Experience in completing inventory reports.
- Experience in using office 365 for day-to-day activities and reporting.
- Experience with dealing with customers/residents via face-to-face, telephone and email.
Desired (preferred but not essential):
- Experience in the BTR industry and/or housing association.
- Experience managing decant activities in construction, housing projects or similar.
What we offer to everybody who works at Dolphin Square
Work-Life Balance
- 28 days holiday (inc bank holidays), increasing with length of service (up to a maximum), because who doesn’t love extra time to recharge?
- Birthday recognition, gift and a day off - celebrate your special day on us!
- Length of service milestone awards – long service doesn’t go unnoticed.
- A truly pet-friendly office - we would be delighted to meet and work alongside with your four-legged friends/family members
- Bereavement and compassionate leave for when you need it the most which includes furry family members.
Health & Wellbeing
- Free access to on-site gym, swimming pool, studio classes and tennis courts.
- Private medical health cover (subject to scheme eligibility), discounts and health related perks through our provider to help towards everyday healthcare and get access to lots of ways to support your physical and mental wellbeing. You can apply for this after you successfully complete your probation period.
- Enhanced company sick pay (in addition to statutory sick pay) – applies after successful completion of probation. We want you to prioritise your health and feeling better!
- A team of mental health first aiders – it’s okay to not be okay. We have a team of trained mental health first aiders available to support you, whether that’s having an initial conversation or to helping you to access appropriate professional support.
- Employee assistance programme - we work with a confidential service provider who can offer support about anything, whether it be medical, mental, legal or financial.
- Interest-free season ticket loan to help with the annual cost of travel.
Financial & Future Security
- Subject to conditions of the scheme, you will be eligible to take part in the Dolphin Square non-contractual and discretionary bonus scheme.
- Life assurance scheme – if the unthinkable was to happen, your nominated beneficiary would receive 5x your annual salary.
- Discounted parking for staff on-site and free secure storage for bicycles.
- Cycle 2 Work Scheme to help with the cost of a bike and equipment if you choose to ride to work, supporting both your wellbeing and the environment.
- Discount to on-site amenities including the Terrace Bar & Café, Spa and Calmer Clinics.
- Recruitment referral scheme if you refer a family member/friend and they pass probation.
People & Culture
- A shared office environment that supports collaboration and teamwork.
- Various team social events and end of year company value awards – we love to enjoy and celebrate one another!
- Opportunities for learning and development – we love supporting our team members to grow, develop and become their best selves!
Pay: £36,773.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Free fitness classes
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Transport links
Work authorisation:
- United Kingdom (required)
Work Location: In person
