Zasbi is looking for an exceptional Amenities Manager to lead the day-to-day operation and resident experience across one of London’s most prestigious residential developments.
This is a unique opportunity to join a landmark prime residential scheme in Central London, where residents have access to an exceptional collection of private wellness, fitness, leisure and social amenities.
As Amenities Manager, you will be responsible for ensuring that every element of the amenity experience is delivered to the highest possible standard - from the presentation and operation of the facilities, through to the service residents receive and the experiences we create for them.
This is much more than a facilities role. We are looking for someone who understands luxury hospitality, wellness, leisure and resident experience, and who can bring all of these elements together.
The Amenities
You will oversee a sophisticated range of resident facilities including:
- 30-metre swimming pool
- Private gym and fitness studio
- Spa and wellness facilities
- Sauna and treatment facilities
- Residents' club and lounge
- Private dining and entertaining spaces
- Private cinema
- Meeting and social spaces
- Resident-focused events and experiences
The Role
As Amenities Manager, you will take ownership of the overall amenity operation, ensuring that the facilities are safe, well maintained, beautifully presented and consistently deliver an exceptional resident experience.
You will lead and develop the onsite amenities team, working closely with the wider residential management and concierge teams to create a seamless experience for residents.
Your responsibilities will include:
Operational Leadership
- Lead the day-to-day operation of the residential amenities.
- Manage, motivate and develop the onsite team.
- Maintain consistently high standards of presentation, cleanliness, service and operational delivery.
- Ensure all health & safety, compliance and operational procedures are followed.
- Work closely with contractors, suppliers and maintenance partners to ensure the facilities remain in exceptional condition.
- Monitor operational performance and identify opportunities for continuous improvement.
- Manage staffing, rotas, training and team performance.
- Take ownership of amenity-related budgets and operational expenditure.
Resident Experience
- Act as a visible and engaging presence for residents across the amenity spaces.
- Build strong relationships with residents and understand their expectations, preferences and needs.
- Ensure residents receive a warm, personal and genuinely memorable service.
- Resolve resident queries and concerns professionally and proactively.
- Gather resident feedback and use this to continually improve the amenity offering.
You will be expected to understand the resident demographic and create a programme that feels considered, relevant and premium, rather than simply delivering a generic events calendar.
What We're Looking For
We are looking for an experienced manager from a luxury residential, five-star hospitality, premium leisure, wellness or lifestyle environment.
You will ideally have:
- Previous management experience within a luxury residential, hotel, leisure, wellness or hospitality environment.
- Experience leading and developing a customer-facing team.
- Strong knowledge of luxury service and customer experience.
- Excellent communication and interpersonal skills.
- A genuine passion for wellness, fitness, lifestyle and resident engagement.
- Experience creating and delivering events or resident experiences.
- Strong operational and organisational skills.
- An understanding of health & safety and compliance within leisure environments.
- The confidence to deal with high-net-worth residents and demanding situations professionally.
- A hands-on approach with the ability to lead from the front.
- Excellent attention to detail and high personal standards.
Pay: £36,000.00 per year
Work Location: In person
