Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a keen ability to analyse customer needs, ensuring a high level of satisfaction. This role is essential in providing exceptional service within the financial services sector, utilising tools such as Salesforce to manage customer interactions effectively.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and support.
- Analyse customer issues and provide effective solutions in a timely manner.
- Maintain detailed records of customer interactions in Salesforce, ensuring all information is up-to-date and accurate.
- Collaborate with team members to enhance service delivery and resolve complex issues.
- Educate customers about our financial services products and assist with any related queries.
- Follow up with customers to ensure their needs have been met and gather feedback for continuous improvement.
Experience
- Previous experience in a customer service role, preferably within the financial services industry, is highly desirable.
- Proficiency in using Salesforce or similar CRM systems is an advantage.
- Strong analytical skills with the ability to communicate effectively both verbally and in writing.
- A proactive approach to problem-solving and a commitment to delivering outstanding customer service.
- Ability to work well under pressure while maintaining attention to detail.
If you are passionate about providing excellent service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Permanent, Graduate
Pay: From £560.00 per week
Benefits:
- Company events
- Company pension
- Work from home
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
