Overview
We are seeking an extremely motivated and personable Patient Concierge and Executive Assistant to join our friendly team based in East Grinstead and providing premium Plastic Surgery services . This role involves providing exceptional customer service to patients from all over the world, assisting with administrative tasks, and supporting the Practice Executive and other members of the team in their daily responsibilities. The strongest candidate will possess strong organisational skills, a friendly demeanour, previous administrative experience and the desire to offer a first class experience for all patients throughout their surgical journey. This position offers an excellent opportunity to work within a fast-paced highly-acclaimed boutique cosmetic surgery
Key Responsibilities
- First rate concierge services
- Assist patients through their patient journey with appointment scheduling, cancellations, and rescheduling
- Manage patient records and update information accurately within the system
- Answer phone calls, respond to enquiries, and direct calls appropriately in a timely manner
- Support Clinic Team with administrative duties such as filing, data entry, and correspondence
- Coordinate with other hospitals/suppliers for patient bookings to ensure smooth patient flow and communication
- Oversee stocktaking and maintenance of office equipment
- Provide general assistance to ensure efficient clinic operations
Requirements
- Previous medical secretarial/office experience is highly desirable
- Excellent organisational skills with attention to detail
- Strong interpersonal and communication skills
- Ability to handle sensitive information confidentially
- Friendly, professional demeanour with patient-focussed attitude
- Proficient in basic computer applications (e.g., MS Office)
- Ability to work well under pressure in a fast-paced environment
- Flexibility to adapt to changing priorities and schedules
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Sick pay
Work Location: In person
