We are looking for a motivated, dependable, and audience-focused Team Leader to join our growing team in Manchester.
This is an excellent opportunity to step into leadership within campaign operations, service support, and brand engagement. As direct customer-facing sales and activation specialists, we bring partner brands directly to consumers on the ground. As a Team Leader, you will gain practical, hands-on leadership experience across active venue settings, guiding daily campaign teams, mastering operational workflows, and building the key management skills needed to step into future executive and account management roles.
Whether you are an ambitious senior associate ready to step up or a professional seeking a stable, growth-oriented career path, you will receive fully paid initial training, 1-on-1 mentorship, and structured milestones for long-term progression.
Lead Teams. Inspire Quality. Drive Growth.
Every campaign interaction combines customer service excellence with direct audience engagement to deliver real commercial results for client brands.
As a Team Leader, you will guide customer-facing representatives on-site across busy venue spaces and high-footfall locations in Manchester. You will oversee face-to-face customer interactions, support on-site team performance, ensure accurate account registrations, and lead by example during daily public engagement.
This position is ideal for candidates searching for Team Leader Jobs, Campaign Supervisors, Shift Captains, Brand Ambassadors, Customer Engagement Managers, and Career Progression in Manchester.
Your Responsibilities
As a Team Leader, you will:
- Team Guidance & Campaign Support: Lead daily campaign setups warmly across active event stands, guiding on-site customer interactions accurately and efficiently
- Performance Coaching & Onboarding: Support team members with customer engagement strategies, account registrations, and quality assurance using digital tablet tools
- Targets & Quality Standards: Drive daily shift metrics, customer acquisition benchmarks, and quality presentation standards across your assigned team
- Logistics & Data Management: Oversee shift logs, review customer registration records, and report daily campaign outcomes using internal systems
- Interdepartmental Coordination: Partner closely with senior operations managers and venue contacts to ensure swift query resolution and smooth site setups
- Workflow Optimization: Lead energetic daily morning huddles to share constructive feedback, align campaign targets, and enhance overall service delivery
- Skills & Leadership Development: Participate in ongoing supervisory workshops, advanced coaching modules, and management development training
What We're Looking For
- Strong Verbal Communicator & Leader: Professional, articulate, and empathetic when coaching team members and engaging with diverse customer groups
- Collaborative Team Driver: Thrives in a shared workspace, supports colleagues during peak operating hours, and fosters a positive, high-energy culture
- Solutions-Oriented Mindset: Detail-focused and resourceful when resolving operational challenges in a fast-paced environment
- Reliable & Punctual: Highly dependable with strong time-management capabilities and a strong work ethic
- Organized & Multi-Tasker: Comfortable balancing team support, direct customer engagement, and record-keeping tasks simultaneously
- Growth-Minded: Driven to build a long-term career in campaign operations, team management, or commercial leadership
Prior experience in retail leadership, customer service, shift supervision, hospitality, sales support, or team coordination is welcomed but not required—full paid onboarding and continuous leadership support are provided from day one.What You'll Receive
- Competitive Base Salary Structure: Plus performance-related bonus schemes and team target incentives
- Paid Induction & Training: Comprehensive initial management onboarding with ongoing 1-on-1 coaching
- Clear Career Pathways: Fast-track progression routes into Assistant Manager, Campaign Director, and Operations Lead positions
- 1-on-1 Executive Mentorship: Regular feedback and mentorship from senior customer operations executives
- Employee Recognition & Awards: Monthly performance incentives, leadership awards, and team recognition schemes
- Inclusive Workplace Culture: Collaborative, supportive environment with regular team social events across Manchester
Why Join Us?
We believe exceptional commercial leaders are built through hands-on experience, practical guidance, and genuine career opportunity. From day one in Manchester, you will be equipped with the tools, knowledge, and leadership support needed to excel. We actively value dedication, celebrate achievements, and prioritize internal promotion.
Apply Today
Take the next step in your leadership career! Submit your CV today to be considered for our Team Leader position in Manchester. Applications are reviewed regularly, and qualified candidates will be contacted promptly for initial interviews.
Pay: £14.00-£16.00 per hour
Benefits:
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
