You'll be operating within a busy multi-franchised parts department at Matford Way in Exeter
Key Responsibilities
· Answering incoming phone calls within our call centre.
· Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
· Take emails from a shared email box and respond to the customer enquires in a professional manner.
· Offer existing customers who call in at least one product from any of our promotions.
· Record any customers concerns and report to the Parts Manager.
· Record any lost sales on database.
About You What We're Looking For
o Motor trade parts experience advantageous but not essential.
o A level of computer literacy.
o Previous experience using the CDK Drive (Kerridge) system advantageous.
· 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
· Full range of motoring discounts on MOTs, servicing, sales, and parts
· Access to an online platform with discounts across multiple retailers
· Paid sickness scheme
· Full range of employee assistance programmes and support services
· Cycle to Work scheme
· Professional development via our Motorv8 and Vospers 5 training schemes
· Manufacturer-specific training
· Generous staff and customer referral scheme
kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies. PV6204
INDAUTO
Pay: £28,750.00-£32,350.00 per year
Work Location: In person
