Job Advert
Location: Hybrid working (office based with some remote flexibility)
Hours: 40 hours per week
Salary: £27,000 to £30,000 (depending on experience)
Reporting to: Sales & Customer Service Manager
<hr data-start="511" data-end="514">
We are looking for a Sales & Customer Service Executive to support the day to day delivery of customer enquiries, quotations, and orders.
This is a hands-on role focused on providing a consistent, high-quality service to customers while supporting sales activity. You will be responsible for managing enquiries, processing orders, and helping convert quotes into sales.
There is no cold calling in this role. You will be working with incoming enquiries and existing customers, focusing on delivering a professional and efficient service.
You will play an important role in keeping customer interactions moving, ensuring queries are resolved, and supporting the wider team to meet performance targets.
<hr data-start="1242" data-end="1245">
Handling customer enquiries via phone, email, and online channels
Processing quotations, orders, and customer requests accurately
Taking ownership of customer queries through to resolution
Supporting customers with returns, order queries, and product questions
Managing web orders and responding to online enquiries
Following up on quotations to support conversion to order
Keeping internal systems up to date with accurate information
Working closely with the wider team to maintain service standards and workflow
<hr data-start="1806" data-end="1809">
Experience in a customer service or sales role
Strong communication skills, both written and verbal
Good organisation and ability to manage workload
Attention to detail and a professional approach
A proactive mindset and willingness to solve problems
Ability to work in a fast-paced environment
Desirable:
Experience using CRM or order processing systems
Experience identifying upselling or cross-selling opportunities
Experience in a product or technical environment
<hr data-start="2334" data-end="2337">
Salary of £27,000 to £30,000 depending on experience
Enhanced holiday entitlement
Company sick pay scheme
Hybrid working approach
Regular team socials including summer and Christmas events
Clear progression opportunities within the business
<hr data-start="2613" data-end="2616">
At Door Controls Direct, you’ll be joining a growing business where customer service and sales work closely together to drive performance.
This role is ideal for someone already working in customer service or sales who wants to develop their skills, gain more commercial exposure, and be part of a supportive, team-focused environment.
<hr data-start="3009" data-end="3012">
To apply, please submit your CV. The full Job Description is available alongside this advert for further detail.
