Hire Desk Controller
Location: Covering two sites in Ascot (SL5) and Milford (GU8)
Salary: £35,000 DOE (Depending on Experience)
Hours: 45 hours per week, Monday to Friday, 7:00am – 5:00pm
About the Role
An exciting opportunity has arisen for a motivated and organised individual to join a busy plant hire operation covering two locations in Ascot and Milford. This is a varied role that combines customer service, plant hire administration, transport coordination, and operational support.
The successful candidate will be customer-focused, highly organised, and confident managing multiple priorities in a fast-paced environment.
Hire Desk Controller Key Responsibilities
- Provide excellent customer service in person, over the phone, and via email.
- Process plant and tool hire enquiries, bookings, and sales efficiently.
- Develop a strong understanding of the hire fleet and product range.
- Maintain stock levels and merchandising of retail sales items.
- Support equipment deliveries during busy periods when required.
- Ensure the depot and work environment remain clean, safe, and organised.
- Assist with promotional activities and events.
- Plan and coordinate daily driver schedules to maximise efficiency.
- Respond to additional customer requests and adjust transport plans accordingly.
- Monitor and manage driver performance, attendance, and holiday schedules.
- Ensure all operations are carried out in line with health and safety legislation and environmental standards.
- Coordinate vehicle servicing, maintenance, and MOT schedules.
- Monitor and work towards achieving operational KPI targets.
Hire Desk Controller About You
The ideal candidate will have:
- Excellent communication and customer service skills.
- Previous experience in logistics, transport planning, or plant/tool hire (preferred).
- Strong organisational skills with the ability to prioritise a busy workload.
- A proactive approach and willingness to learn new products and services.
- Good IT skills and confidence using computer systems.
- High attention to detail with a commitment to accuracy.
- The ability to work independently as well as part of a team.
- A problem-solving mindset and a positive, can-do attitude.
- A commitment to delivering outstanding customer service.
Hire Desk Controller What's on Offer
- Salary of £35,000 DOE
- Full-time, permanent position
- Monday to Friday working hours – no weekend rota
- Varied and rewarding role across two busy depots
- Opportunity to develop your career within a growing business
Apply Now with your CV or contact Liam Wadham on 07962987483, alternatively email [email protected]
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Work Location: In person
