Killeavy Castle Estate is seeking a Receptionist to join it's award winning hotel front of house team. This is a part time role of 25-30hours per week.
In your role as Receptionist, you will be responsible for being part of the operation within the Hotel and reporting to the reception manager. The receptionist will primarily be responsible for supporting all aspects of the day to day operation of the Front of House function. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* hotel property.
Role Objective;
Working as part of the front of house team, the Receptionist will provide the highest level of service in a customer focused environment. The successful candidate will have a minimum of one years’ experience, preferably in the hospitality industry. You will possess excellent interpersonal, communication skills and will enjoy building good working relationships
Key Duties and Responsibilities;
- Greet guests in a warm, friendly manner
- Answer any queries that guests may have on the hotel.
- Check in and out guests efficiently and quickly.
- Make recommendations to enhance the guests hotel experience.
- Have a good working knowledge of all treatments that the spa offers and be able to explain them to the guests.
- Manage the Reception desk including processing payments, taking bookings and selling additional items that are complementary to the guests’ stay.
- Answer telephone in a friendly, professional manner.
- Promote and sell the Hotel's facilities at all times.
- Ensure billing is correctly done to the agreed standards.
- Deal with any guest complaints, queries and suggestions quickly and efficiently.
- Handle all departmental floats as required, maintaining high levels of security.
- Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
- Effective communication with other employees to ensure the day to day business runs smoothly
- Ensuring the reception desk is manned at all times
- Other duties as requested by management
- Key Skills and Experience include;
- Previous experience in a similar role in a 4/5-star property preferable
- Minimum 1 years in a similar role
- Excellent customer focused manner at all times
- Proactive positive attitude
- The ability to communicate effectively at all levels
- A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
- Flexibility with working hours is essential
- Strong PC Skills/MS Office
Job Type: Full-time
Pay: From £13.00 per hour
Work Location: In person
