Why work for us?
Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.
To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.
What will be my core responsibilities?
The Regional Account Director is responsible for the strategic leadership, operational performance, and commercial success of multiple client contracts within Lancer Scott FM. This role ensures contracts are delivered in line with client expectations, statutory compliance, and internal governance, while driving service excellence, financial performance, and sustainable growth. You will act as the senior escalation point, setting the tone across your region, embedding Lancer Scott ways of working, and ensuring clear ownership, accountability, and delivery through structured processes.
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Provide strong, visible leadership across all contracts, setting clear expectations aligned to Lancer Scott values.
- Drive a culture of ownership, accountability, and right-first-time delivery, eliminating inefficiencies such as rework and “WO ping pong.”
- Lead, coach, and develop Account Managers and operational teams to consistently deliver high performance.
- Act as the senior escalation point for operational, commercial, and client issues.
- Ensure all contracts meet and exceed SLA, KPI, and statutory compliance requirements.
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Embed and enforce standard operating procedures (SOPs) across all service lines.
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Maintain strict control of - Work Order lifecycle management; Engineer productivity and utilisation, Planned Preventative Maintenance (PPM) compliance and Reactive and remedial delivery.
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Drive improvements in service delivery consistency, quality, and response times.
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Own full P&L accountability across your regional portfolio.
- Deliver against financial targets including - Revenue and profit margins, Reduction of WIP and aged debt, Cost control and operational efficiencies.
- Identify and implement opportunities for: Contract growth, Additional services and Project work and lifecycle delivery
- Ensure robust financial governance, including accurate forecasting and reporting.
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Build and maintain strong, credible relationships with key client stakeholders.
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Drive continuous improvement across: Operational processes, System usage (CAFM, reporting tools) and Service delivery models.
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Support the Operations Director to deliver strategic initiatives across the full Lancer Scott portfolio.
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Ensure consistent adoption of best practice workflows from job creation through to billing.
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Support new business opportunities through: Solution development, Client presentations and Mobilisation planning.
What skills and experience do I need to be successful in this role?
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Engineering qualification (HND or above preferred).
- Proven experience in a senior FM role (Account Director / equivalent).
- Experience managing multi-site, multi-contract portfolios in a fast growth SME environment.
- Proven ability to deliver financial and operational performance.
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Strong leadership and influencing skills.
- Commercially aware with strong financial acumen.
- Excellent communication, able to influence and engage across a broad spectrum of stakeholders.
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Analytical and data-driven decision making.
We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.
