The LTA’s vision is ‘Tennis Opened Up’, and its mission is to transform communities through tennis by making it welcoming, enjoyable and inspiring for everyone. We take a similar approach to developing and promoting padel, one of Britain’s fastest-growing sports.
The Customer Strategy & Marketing Team support the LTA’s vision through the visibility, positioning and promotion of tennis all year round, to grow fandom and participation.
Within the Customer Strategy & Marketing team, the Customer Engagement team plays a vital role in the delivery of the LTA’s business plan, responsible for increasing our database of first party contacts to drive our participation, fandom and income generating objectives and for building the LTA’s relationship with key members of the game’s workforce infrastructure such as coaches and venue volunteers.
Key imminent strategic change projects will include a Martech migration and adoption of new technology including AI features, development of a new strategy for our membership proposition, including a bespoke solution for padel and new innovative fan engagement and loyalty mechanisms. As such it will be crucial that the role holder has the necessary experience to inspire the team and peers to see through a successful outcome.
Interview Timelines
- Please note, the application window for this role closes at midnight on Sunday 23rd August.
- First stage interviews will be held the week commencing the 31st August via Teams
- Second stage interviews will be held the week commencing Monday 7th September at the National Tennis Centre in Roehampton
Our Support to You
When applying for our roles, you will be asked as part of our application process if you require any adjustments or support during the recruitment process. Adjustments could include extra time for assessments, interview questions in advance, alternative formats for materials or wheelchair access. Any information you provide will be treated in confidence and only used to make sure you have the best possible experience with us.
If you have any specific questions regarding your application or if anything’s unclear at all, please contact our recruitment team by emailing
[email protected]Life at the LTA
The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.
Read some of our colleague testimonials below and find out more here
“As a new mum, I’ve appreciated the LTA’s newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role.”
“Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule.”
“As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I’ve been impressed by everyone’s dedication to our mission of 'Tennis Opened Up', as well as promoting diversity, inclusion, and sustainability.”
