We are seeking a Quality & Compliance Officer to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries.
With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently.
As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development
Duties
Certification & Administration
- Review Statements of Results (SoRs) for completeness and accuracy
- Process certification claims in line with company procedures
- Maintain certification records, trackers and databases
- Monitor certification turnaround times and escalate issues as required
- Support certification audits through the provision of accurate records and evidence
Mailbox Management
- Manage the Quality & Compliance mailbox
- Monitor and triage incoming enquiries
- Respond to routine quality and compliance queries
- Track actions arising from enquiries and ensure timely follow-up
Records & Document Control
- Manage version control of policies, procedures and quality documentation
- Ensure controlled documents are current, accessible and appropriately archived
- Maintain quality and audit records and supporting documentation
Compliance Administration
- Support the preparation of compliance and regulatory reports
- Assist with evidence gathering for internal and external audits
- Maintain accurate compliance records and action logs
Data & Reporting
- Maintain quality trackers, monitoring logs and action plans
- Support quality reporting and dashboard production
- Assist with data collection, validation and reporting activities
- Ensure records and management information remain accurate and up to date
General Responsibilities
- Support the wider Quality & Compliance team with administrative activities
- Liaise professionally with internal and external stakeholders
- Maintain confidentiality and handle sensitive information appropriately
- Support continuous improvement by identifying opportunities to improve administrative processes
- Other duties as required
Person Specification
Essential
- Experience working within an awarding organisation (AO), EPAO, training provider or other regulated environment.
- Previous experience in an administrative, coordinator or support role
- Excellent attention to detail and high levels of accuracy
- Strong organisational and time management skills
- Experience maintaining records, trackers or databases
- Excellent written and verbal communication skills
- Proficient in Microsoft Office applications, particularly Outlook, Word and Excel
- Ability to prioritise workload and manage multiple tasks effectively
- Ability to follow processes and maintain accurate records and audit trails
- Professional, reliable and customer-focused approach
- Ability to work independently and as part of a team
- GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship
Desirable
- Experience of certification administration
- Experience maintaining quality, compliance or regulatory records
- Experience of document control and version management
- Knowledge of Ofqual-regulated qualifications or apprenticeship environments
- Experience of working with quality performance data
- Data and technology skills (Office 365, Excel, Power BI or automation tools)
What Success Looks Like
- Statements of Results are reviewed accurately and processed promptly
- Certificates are claimed and issued within agreed service standards
- The Quality & Compliance mailbox is managed efficiently and professionally
- Quality and compliance registers are accurate, complete and maintained consistently.
- Policy review schedules and document control processes are effectively managed
- Audit and compliance records are organised, accurate and readily available
- KPI reports, trackers and action logs are maintained accurately and on time
- Internal and external stakeholders receive a responsive and professional service
- The Quality & Compliance team is supported by reliable administration, accurate records and effective coordination
- Compliance records and evidence are maintained to support regulatory requirements and business needs
Why Join Us?
- Remote-first role with built-in flexibility
- Monthly co-working days (lunch included!)
- 25 days’ holiday + 8 bank holidays
- 8 Wellbeing Hours per year
- Flexible working, agreed up front to suit you and the business
- All the tech you need
To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.
