Location - Birmingham
Base salary: £41,092 pa to c.£48,344 pa depending on skills and experience. In addition, we offer flexible benefits fund of 15% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
As a Stakeholder Manager at HS2 you will will be responsible for delivering stakeholder engagement activity and managing key stakeholder relationships across Land and Property, working with internal teams across HS2 as well as with external organisations including DfT, Land and Property’s Supply Chain and community stakeholders.
About the role:
Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
Deliver stakeholder engagement activity, including maintaining effective relationships with internal teams, external stakeholders and partners.
Deliver stakeholder engagement activity in line with agreed ways of working and approaches, working with relevant teams to address stakeholder issues and concerns.
Manage responses to stakeholder enquiries and complaints, ensuring timely, accurate and consistent handling in line with agreed approaches.
Deliver stakeholder engagement and management plans, ensuring activity is carried out in line with agreed priorities and approaches.
Monitor and analyse stakeholder engagement activity, identifying trends, risks and issues to inform responses and planning.
Produce stakeholder materials, including briefings, information packs and supporting content, to enable effective engagement.
Ensure all stakeholder engagement activity and outputs are delivered in line with agreed standards, approaches and stakeholder positioning.
Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
About You:
Skills:
Influencing and listening skills, with the ability to engage effectively with a range of stakeholders
Written and verbal communication and interpersonal skills, with the ability to communicate complex information clearly to different audiences
Ability to develop relationships and build trust amongst stakeholders and communities, exercising diplomacy and sound judgement
Ability to manage competing stakeholder priorities and deliver outputs to agreed deadlines
Analytical skills, with the ability to interpret and analyse stakeholder data, identify trends and emerging issues, and use insight to inform responses and engagement activity
Ability to support delivery of a high-quality ‘Claimant experience’ through effective stakeholder engagement
Ability to manage agreed deadlines in a dynamic, fast-moving environment and operate within established processes and ways of working
Knowledge:
An understanding of stakeholder engagement principles and approaches, particularly within complex or sensitive environments
This job description does not form part of any contract of employment and maybe amended at any time.
An understanding of how to manage stakeholder relationships across a range of internal and external groups
An understanding of how to interpret and communicate technical, policy or operational information to non-specialist audiences
An awareness of working within regulated, public sector or infrastructure environments, including the importance of managing reputational risk
Type of experience:
Experience of delivering stakeholder engagement activity in a complex or multi-stakeholder environment
Experience of managing stakeholder relationships and handling enquiries and complaints
Experience of producing clear, structured written outputs for a range of audiences, such as briefings, reports or correspondence
Experience of analysing information or data to identify trends, issues or insights and inform decision-making or activity
Experience of working in a fast-paced environment, managing competing priorities and delivering to tight deadlines
Experience of supporting the delivery of work within defined processes, frameworks or governance structures
The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect.
It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.
As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant. Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept.
Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks
We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert. Watch this video on how we remove bias in the recruitment process: Removing bias in the recruitment process - YouTube
Any applications received after the closing date will not be considered.
