Funeral Arranger/Administrator
East London Branch
Permanent Working Hours: Monday to Friday, 9:00am – 5:00pm with occasional Saturday mornings and out-of-hours enquiries
Salary: £25,000 – £27,000 per annum (dependent on experience)
Integrity Funeral Care is a family-run, independent funeral service dedicated to supporting families with compassion, professionalism, and dignity. Our East London branch is seeking a committed Funeral Arranger/Administrator to join our small, close knit team and help deliver exceptional care to both clients and the deceased.
As a Funeral Arranger/Administrator, you will be the first point of contact for clients, guiding them through funeral arrangements with empathy and clarity. You will also be responsible for the respectful care of the deceased and for coordinating key logistical elements of each service.
Key Responsibilities:
Welcome and support clients with professionalism and sensitivity
Assist families in arranging funerals, including booking appointments and visits
Confidently handle manual care of the deceased, including dressing and preparation
Complete all legal and administrative documentation accurately and promptly
Book and secure burials and cremations, ensuring all details are confirmed
Liaise with third-party suppliers to order floral tributes, coffins, urns, and vehicles
Maintain and update the client database in line with data protection standards
Ensure the funeral home is clean, presentable, and welcoming at all times
Represent the business within the local community and support charitable initiatives
Be available for occasional Saturday morning duties and respond to out-of-hours enquiries as required
Person Specification:
Previous experience in a customer-facing role
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience handling sensitive or confidential information (desirable)
Skills & Attributes:
High levels of empathy, discretion, and professionalism
Comfortable working with the deceased in various stages of preparation
Strong organisational skills and attention to detail
Calm and effective under pressure
Excellent communication and interpersonal skills
Confidence in liaising with suppliers and service providers
Commitment to client confidentiality and professional standards
Other requirements
Full UK Driving Licence
Willingness to undertake training for the role of Funeral Director
Flexibility to support occasional weekend and out-of-hours duties
Benefits
Competitive salary: £25,000 – £27,000 (based on experience)
35-hour working week
28 days annual leave including bank holidays
Comprehensive training and development opportunities
Supportive and respectful working environment
How to Apply Please submit your CV and a covering letter: [email protected] Your covering letter should include the final sentence from the About Us page on the
Pay: £24,420.00-£27,000.00 per year
Work Location: In person
