Multi-skilled Maintenance Technician
The Multi-skilled Maintenance Technician role is a key member of the Facilities team whose primary role is to assist the Facilities Manager in the day-to-day building and facilities operations, including carrying out general maintenance, portering, spatial arrangement, furniture (chairs, desks, lockers, pedestal & key) management within the office building, monitoring compliance, liaison with the Physical Security on Access Passes and overseeing deliveries when required, and maintaining safe-keeping of the doors’ keys to allow access for maintenance and repairs on a day-to-day basis.
General Security BAU
- Under the supervision of the Facilities Manager, the duty holder will be responsible for minor reactive maintenance, PPMs, furniture rearrangement, equipment ad-hoc repairs, and general upkeep of the building fabric.
- To assist with any reactive or planned preventative maintenance which may include plumbing tasks required throughout the office - i.e., Changing taps, unblocked toilet, mending leaks, and replacing toilets seats, etc.
- To carry out minor planned and unplanned general maintenance duties related to the building infrastructures, mechanical plants and equipment systems and to complete relevant paperwork in connection with the above works.
- Experience in multi skilled trades and general handyperson duties (e.g. carpentry, tilling, changing locks, etc).
- To respond to any facilities maintenance requests made by staff timely, efficiently and to a high standard.
- To work co-operatively with other departments especially the Communications Teams, Catering and IT as well as external stakeholders on facilities issues, and provide support where required.
- To be available for occasional emergency call outs outside normal business hours to respond to maintenance emergencies evenings or weekends as may requested by the Facilities Manager.
- To act in the role of Fire Marshal and be part of the Fire Safety Team during fire emergency evacuation.
- Provide necessary support during fire evacuation, 6-monthly fire drill and weekly fire alarm testing.
- To complete periodic checks of the building infrastructural assets and report back to the Facilities Manager.
- Monitor access, and respond to security or safety alerts and incidents.
- Overseeing deliveries and signing for packages when required.
- Keeping fire evacuation exit doors cleared of obstructions.
- Internal spaces arrangement for meetings and events as required by the organisers or Facilities Manager.
- Contributing to the maintenance of the building by reporting faults or damage to fittings and fixtures , and coordinate with outsourced maintenance teams for repairs.
- Proficiency with computer systems for record-keeping, CCTV monitoring, and other administrative tasks.
- Monitoring daily, weekly or monthly waste collections, including general, food, mixed recycling, WEEE, sanitary and confidential wastes.
- Monthly utilities meters readings – i.e., Water and Electricity.
To undertake any other duties within the competence of the post holder, as may be required from time to time.
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The job description is not exhaustive and may include other duties as assigned from time to time by management .
Number of Post & Working Hours
- This is a single position and the duty holder will work as Multi-skilled Maintenance Technician.
The working hours is: 0800 – 1700 Monday to Friday and as may be required by the business.
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Business Continuity
Remote Working – N/A.
None
This role is required to comply with the Financial Conduct Authority’s (FCA) Individual Conduct Rules, which are:
- To act with due skill, care and diligence;
- To be open and cooperative with the FCA, the Prudential Regulation Authoritity (PRA) and other regulators;
- To pay due regard to the interests of customers and treat them fairly;
- To observe proper standards of market conduct; and
To act to deliver good outcomes for retail customers.
- Able to move furniture items of over 20kg.
- Excellent communication skills and ability to maintain positive attitude and professional tone all time.
- Candidates who have worked as a Facilities Assistant, Building Technician, Estates Coordinator or General Multi-skilled Technician/Handyperson.
- Able to respond appropriately with quick thinking and decision making even when they are put on the spot.
- Overseeing the safe keeping of the building’s keys to allow access for maintenance and repairs when necessary.
- Candidates that have worked in financial institutions, hospitality or similar environment and have experience of multitasking, maintaining a professional attitude and delivering excellent customer service.
- Persons specified must possess general building and facilities training gaining through formal education or hands-on, and should have minimum of GCSE passes or equivalent, particularly in English and Math.
- Candidates that speak more than one language have an advantage, as do those who have completed training in facilities management, moving and handling, health and safety or customer service.
- Competent with tools to assist with basic premises issues.
- Excellent interpersonal skills, to deal with staff of all levels.
Facilities and customer focus
4
Shows the drive to perform and be successful
4
Persistent in following up and through on issues
3
Upholds the legal, regulatory and ethical standard of the UBP Group
2
Knowledge of legal regulatory and industry requirements
1
Communication - listening, written and verbal with clients
3
Knowledge of Products and Services
1
Relationship Building - internal and external
3
Strategic & commercial awareness
1
Explanation: 1: low level of competence / skill required, 2-3: average level of competence / skill required, 4-5: high level of competence skill required
