The paralegal will undertake a variety of tasks to support the members of the Legacy Disease Team in achieving Client KPI’s and SLA’s.The variety of tasks you will be required to undertake are listed under Key Accountabilities.
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Update Tracker with file allocations, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking
- Drafting of routine court documents. Examples may include AOS, Notice of Change, Court Orders, Witness Summons and precedent based application.
- Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates;requests for extensions to comply with Protocol;dealing with GP, hospital, OH and Personnel mandates; booking Counsel for hearings and conferences; and appointments with experts.
- Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
- Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines
- Diarising and updating CRU
- To ensure compliance with the SRA Code of Conduct 2011.
Undertaking additional ad hoc duties to support the Fee Earners and the team, as required and may include:
- Complete initial steps in recovery of our Client’s outlay and collate the outcome
- Undertake minor investigations on liability and quantum so as to provide File Handlers with basic information to be able to progress the claims
- Undertake administration duties on files, such tasks may include completion of MI;drafting write off forms, requesting final bills and dealing with billing queries; and file closure/transfer activities
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is, Ingenuity House, Elmdon Trading Estate, Bickenhill Lane, Birmingham, B37 7HQ
The successful applicant will ideally have the following skills:
- Experience of working in a legal environment is desirable
- Good communication skills and experience of negotiating with and influencing 3rd parties to obtain information
Demonstrable experience of:
- Following a semi-prescribed programme of work
- Dealing with calls and enquiries from customers, suppliers and/or the public.
- Gathering and recording information
- Ability to work under own initiative, prioritising and organising own workload
IT Literate;
- Proficient in MS Office (notably Excel, Word and Outlook)
- Experience of using a Claims/Case Management system.
GCSE grade A-C in Maths and English or equivalent
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Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
