Join Mitie - the future of high performing places.
ROLE: Service Support Manager
HOURS: Monday to Friday, 40 hours,
LOCATION: Peterborough, Northampton areas - Mobile role with multiple sites
This role is managing around 65 retails site in the PE/NN post code. The role is not office based so it is essential to hold a UK Drivers licence (company vehicle provided). Specifically, the role is managing the cleaning service at various retailers, including Boots, Superdrug, Lloyds Banking Group, Nationwide Building Society, Decathelon & Reed Recruitment.
As the manager, you will be responsible for ensuring all sites are cleaned - This will involve utilise a mobile cleaning op but also, working with local resource to cover holidays / sickness.
You will also ensure all staff are paid correctly using our in-house system and handle any HR queries as they arise. All contract must be audited within a prescribed period
Your main duties will include:
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Build strong relationships with contract clients and conduct audit inspections.
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Monitor performance against SLAs and cleaning specifications.
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Manage daily employee wages and ensure Health & Safety compliance.
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Follow statutory Fire and Safety regulations to mitigate risks.
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Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we are looking for:
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Previous experience managing large teams.
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Excellent customer service and communication skills.
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Strong organisational and time management abilities.
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IT literacy, especially in Microsoft Office.
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Full UK clean driving licence (company car provided).
There's a place for you at Mitie, join us today!
