The Vacancy
Join Ocean Housing as a Customer Voice and Engagement Co-Ordinator
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £25,877.80 per annum
Contract: Permanent
Be the voice that helps shape better services and stronger communities.
At Ocean Housing, we believe our tenants should be at the heart of everything we do. We're looking for an enthusiastic and community-focused Tenant Voice and Engagement Co-ordinator to help create meaningful opportunities for tenants to influence services, share their experiences, and make a real difference in their communities.
If you're passionate about customer service, community engagement, and building positive relationships, this could be the perfect opportunity to develop your career while making a lasting impact.
What you will be doing:
Working closely with the Senior Tenant Voice and Engagement Co-ordinator, you'll support the delivery of a wide range of tenant engagement activities and initiatives. You'll help ensure tenants have accessible ways to get involved, provide feedback, and influence services.
Key responsibilities include:
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Coordinating tenant involvement activities, events, meetings and engagement sessions.
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Supporting programmes that encourage tenant participation in service design and decision-making.
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Gathering feedback from tenants and sharing insights to help improve services.
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Assisting with newsletters, digital communications and engagement campaigns.
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Supporting digital engagement through surveys, online forums and virtual meetings.
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Building positive relationships with tenants, community groups and partner organisations.
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Maintaining accurate records, databases and engagement reports.
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Helping ensure compliance with GDPR and relevant policies and procedures.
We're looking for someone who is organised, approachable and genuinely passionate about engaging with people.
You will bring:
Essential
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A Level or equivalent Level 3 qualification.
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Experience supporting events, projects, community activities or customer-focused services.
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Excellent customer service skills and a passion for delivering positive outcomes.
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Strong communication skills, both written and verbal.
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Good IT skills, including Microsoft Office and digital communication tools.
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Strong organisational skills and the ability to manage multiple priorities.
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A methodical approach with excellent attention to detail.
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The ability to build positive relationships with colleagues, tenants and stakeholders.
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An understanding of GDPR and data protection principles.
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A commitment to equality, diversity and inclusion.
Desirable:
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Experience within social housing or working alongside community organisations.
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Experience engaging with tenants, residents or service users.
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Qualifications in community development, housing or a related field.
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A creative approach to communications and engagement activities.
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Understanding of customer feedback or complaints processes.
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
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27 days holiday + bank holidays
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Professional membership fees paid
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Company sick pay scheme
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Workplace pension with death in service benefit
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Home office work payment
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Medicash health plan (including dental & optical)
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Cycle to work scheme
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Rewards & recognition programme
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On-site parking
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Employee assistance programme
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Family-friendly policies
?? Key Dates:
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Closing Date: Wednesday 29th of July 2026 at Midnight
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Interview Date: Tuesday 4th of August at Stennack House, St Austell
?? Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.
Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
