About the Role
We’re on the lookout for a dedicated and enthusiastic Customer Service Adviser to join our growing team at Westwave Bathrooms. If you take pride in helping customers, enjoy problem-solving, and love being part of a supportive, friendly workplace — this could be the perfect fit for you.
You’ll be the first point of contact for our retail and trade customers, providing exceptional service and support both over the phone and by email. Your communication skills, smart appearance, and attention to detail will help ensure every customer enjoys a smooth, positive experience from start to finish.
The role also includes daily showroom assistance — answering the phone and greeting clients in person. You’ll play an active part in maintaining our welcoming, professional atmosphere, so a confident, polished, and friendly approach to every visitor is essential.
About Us
At Westwave Bathrooms, we’re proud to be one of the leading bathroom retailers in Weston-super-Mare. From full bathroom renovations to design and supply, we offer a complete service for every project — backed by our impressive two-floor showroom with over 50 stunning displays for inspiration.
What really makes us stand out, though, is our people. Many of our team have been with us for years, building deep expertise and a genuine passion for what we do. We look after our staff with ongoing training, hands-on support, and a workplace where your ideas are valued.
Our reputation has been built on exceptional aftersales care and a genuine desire to make things right for our customers. You’ll always have the full support of your line manager to ensure every situation is handled positively and professionally.
What You’ll Be Doing
- Responding to customer inquiries via phone and email in a timely, friendly, and professional manner
- Assisting customers with queries, orders, and product or supply issues
- Providing additional showroom support: greeting visitors, answering calls and taking messages for the sales team
- Liaising with suppliers and installers to resolve problems quickly and efficiently
- Processing payments over the phone
- Collaborating with other departments to ensure smooth service from start to finish
What We’re Looking For
- Previous experience in a customer service role (retail or trade background a bonus)
- Excellent communication skills, both written and verbal
- Smart, professional appearance with a confident and approachable manner
- Strong problem-solving and organizational skills
- Good working knowledge of Excel (or willingness to learn)
- Experience in the bathroom or home improvement industry is a plus, but not essential
Why Join Us
- Competitive salary of £27,000 per year
- Supportive, friendly, and experienced team
- Full training and ongoing development
- Company pension scheme
- Employee discounts
- Free parking
- Regular company events and performance bonuses
Driving license preferred
Work Location: In person, Weston-super-Mare
If you’d like to be part of a dynamic, forward-thinking company that genuinely values its people, send us your CV today — we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Application question(s):
- We would like you to include a cover letter with your application explaining why you are applying for this role, and what skills you can bring to our business, and any other information about yourself which you feel is relevant.
Please answer YES or NO whether you are including this additional information with your application.
Work Location: In person
