Job Introduction
Assist in the delivery of housing services to customers in a busy and varied housing team. You will deal with a wide range of matters to support the Housing Services Strategy and Partnerships team, such as helping to run the homeless forum and consultation events and providing administrative support such as minute taking and data collection.
To assist the Customer Relations Officer to investigate and draft responses to complaints, member enquires, Freedom of Information requests and Ombudsman enquiries received by Housing Services.
To manage and monitor ongoing learning from complaints and enquiries.
To assist with the administration of any complaints referred to the Landlord Services Designated Persons Panel, including preparation of reports and papers for board meetings.
The postholder will also be responsible for answering telephone and e-mail enquiries.
This Apprenticeship will give the successful candidate an excellent background in housing and help to build on communication and organisational skills.
A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.
An opportunity has arisen for a motivated and enthusiastic Housing Strategy and Customer Relations Apprentice to join the Strategic Housing and Partnerships team within the Housing Service. This is a great chance to gain the Business Administrator Advanced Apprenticeship Level 3 whilst working for the Housing team
As part of this role you can expect to undertake the following tasks:
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Data inputting
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Scanning
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Filing
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Updating of systems
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Email inbox monitoring
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Maintenance of database
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Room bookings
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Using the council finance systems
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Responding to simple queries via telephone or email
The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.
Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.
If this sounds like the role for you, then we would encourage you to apply today.
Applicants must be able to demonstrate all essential requirements as listed in the job profile.
As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experience
We will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.
An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.
Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers.
In return we offer you:
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23 days paid annual leave
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Generous local government pension
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Access to wider training and development qualifications
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Flexible working scheme
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Free NUS Apprentice Extra Card- student discounts at 100’s of retailers
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Student rates for Medway Council Leisure Centres
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Student rates for Medway Council Libraries plus free e-books
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Discounted Arriva bus travel
Important Information
If you would like to have an informal discussion with the recruiting manager please call Francesca Roma on 01634 331714
Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
