Full Time, Permanent
Full Time, Fixed Term for 12 months
An exciting opportunity has arisen for one Permanent Disrepair Supervisor and one Fixed-Term (12-month) or Internal Secondment Disrepair Supervisor within Bristol City Council's Housing & Landlord Services Responsive Repairs (Disrepair) Team.
The Responsive Repairs (Disrepair) Team plays a vital role in ensuring that housing condition claims are effectively managed and resolved, delivering high-quality outcomes for our residents whilst maintaining compliance with statutory and regulatory requirements.
The role involves the supervision and development of a team of Disrepair Surveyors, Senior Business Support Officers, and contractors delivering responsive repairs and remedial works across Bristol City Council's housing stock. You will be responsible for ensuring disrepair claims are investigated and managed effectively, contractor performance is monitored, and repairs are delivered to the required quality, timescale, and customer satisfaction standards.
Working alongside the Responsive Repairs Manager (Disrepair), you will help determine how individual cases should be progressed, including agreeing legal instructions and the approach to challenging housing condition claims where appropriate, to resolve disputes and uphold legal and regulatory standards.
You may act as a professional witness in disrepair claims as required, providing technical expertise and evidence to support the Council's position.
You will need proven technical knowledge and relevant qualifications/experience within a building, surveying, or construction-related discipline, together with experience of supervising and developing technical staff and monitoring contractor performance. You must demonstrate strong leadership and people management skills, excellent organisational abilities and a commitment to delivering outstanding customer service.
Excellent communication skills are essential, with the ability to build positive relationships, manage challenging conversations professionally, and produce clear and accurate reports.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
For permanent Bristol City Council employees, this post will be a secondment.
For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.
If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
If you would like to discuss this role further, please contact:
Mo Wright – Responsive Repairs Manager (Disrepair) at [email protected]
Sabrina Jefferies - Service Lead Disrepair/DMC at [email protected]
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.
