We’re seeking bar taproom/music venue supervisors to join our venue in Signature Brew to oversee the bar, taproom, and music venue operations at our Blackhorse Road location.
The role will require a confident individual who lives and breathes craft beer and great music. It requires a hands-on approach to managing live events, ensuring smooth bar service, and maintaining a high-quality customer experience.
Signature Brew Blackhorse Road hosts some of London's best underground bands, comedy, and live DJ nights as well as serving a line-up of fresh Signature Brew beer straight from the brewery, as well as cocktails, wine and soft drinks.
1 year of bar experience as supervisor or manager required. Hours will vary to suit the individual and the needs of the business, however more permanent / regulated shift hours are also an option.
Key Responsibilities:
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Supervise daily bar and taproom operations, ensuring excellent service and adherence to health & safety standards.
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Set up and operate DJ equipment, as well as basic light and sound systems, to support live performances and events.
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Coordinate with artists, DJs, and event organizers to ensure smooth show execution.
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Lead the team during service, handling customer queries and maintaining a welcoming atmosphere.
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Ensure the bar team are serving all customers promptly and efficiently, providing excellent customer service experience.
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Handle customer complaints and resolve any issues that arise
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Assist GM/DM/AGM in training and development of staff
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Overseeing the bar to ensure the area is adequately stocked, presentable and clean, ready for opening hours
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Maintain an expert level of knowledge and awareness of Signature Brew beers and all other menu items.
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Assist with stock management, cash handling, and closing procedures.
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Work closely with management to improve venue operations and event experiences.
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Cellar management to include responsibility of beer lines, stock rotation, cleanliness of work area and quality of beer.
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Maintain ePOS system whilst on shift and manage where necessary. I.e delisting products when sold out
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Management of Food Alert checklists to ensure health and safety of customers and staff.
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Ensure that Help and support the management team to ensure gross profit targets are achieved
Skills:
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Excellent multitasking ability.
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Problem-solving skills.
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Interpersonal relationship skills.
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Attention to detail.
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Strong leadership ability.
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Organizational skills.
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Customer service skills.
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Knowledge of food, beverage, and hospitality industries.
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Calm under pressure
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Able to maintain restraint in stressful situations.
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Ability to deescalate tense interactions.
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Judgment and creativity.
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Comfortable with hospitality and sales technology platforms.
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Enthusiasm and lots of energy.
Qualifications:
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Previous experience in a similar role
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Strong leadership and management skills
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Excellent communication and customer service skills
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Ability to multitask and prioritise effectively
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Understanding of health and safety regulations
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Flexible schedule, including evenings, weekends, and holidays
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Knowledge of music and light equipment is a plus
If you’re excited about live music, enjoy working in a fast-paced environment, and have a knack for both beer and music we’d love to hear from you!
Job Types: Full-time, Permanent
Flexible hours: 15-40 per week
Salary: £13.70 per hour
Benefits:
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Casual dress
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Company events
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Company pension
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Cycle to work scheme
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Discounted or free food
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Employee discount
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Sick pay
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Store discount
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Tips
Location:
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Walthamstow, London: reliably commute or plan to relocate before starting work (required)
