Salary: Competitive + vehicle + pension + private healthcare.
This is an exciting opportunity to join one of the fastest-growing companies in the coffee industry as we are seeking Field Service Engineers covering multiple regions. This role has been created due to continued growth, with the business expanding its engineering team across the UK.
A highly motivated, well-presented individual with technical ability and an excellent understanding of hot and cold drinks equipment, coffee, quality standards and procedures. The candidate will be responsible for ensuring complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge essential.
Reporting to the Field Service Manager, you will be responsible for the installation, servicing, and maintenance of high‑end automatic coffee machines across customer 7 distributor sites within your region.
Requirements:
Full UK driving licence
A confident individual with a passion for customer service
Excellent understanding of coffee quality and associated equipment
Demonstrates strong problem-solving skills with an electrical mechanical background
Computer literate
Self-motivated with a flexible approach to work, location, and hours.
Job Responsibilities:
Professional installation of coffee equipment, alongside distributor / end-user training.
Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Carry out drinks equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in a good working order.
All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
Work proactively with the centralised office, by taking day-to-day instructions, keeping them updated, so waiting customers are kept informed.
Comply with all on-site arrival procedures, and adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
Manage spare parts stocks daily liaising with office to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Pay: From £32,000.00 per year
Work Location: On the road
