Job Overview
Join our dynamic hospitality team as a Hotel Receptionist, where your energy and enthusiasm will set the tone for an exceptional guest experience! In this vital role, you will be the first point of contact for our guests, providing friendly, efficient service that makes everyone feel welcomed and valued. Your multitasking skills and hospitality expertise will ensure smooth check-ins, seamless communication, and a warm atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your customer service skills in a vibrant hotel environment.
Duties
- Greet guests warmly upon arrival, ensuring a positive first impression
- Manage guest check-in and check-out processes efficiently and accurately
- Handle guest inquiries via phone, email, or in person with professionalism and courtesy
- Provide information about hotel amenities, local attractions, and services to enhance guest stays
- Coordinate with housekeeping and maintenance teams to address guest requests promptly
- Maintain accurate records of reservations, cancellations, and billing details
- Assist with multilingual communication to accommodate diverse guest needs
- Uphold excellent phone etiquette to ensure clear and respectful communication at all times
Skills
- Multilingual or bilingual abilities to serve a diverse range of guests effectively
- Strong hospitality background with previous hotel or guest services experience preferred
- Exceptional guest service skills with a friendly, approachable demeanor
- Excellent phone etiquette and communication skills for professional interactions
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Knowledge of hotel management software and reservation systems is advantageous
- A proactive attitude with a passion for delivering outstanding customer experiences
Embark on a rewarding career journey where your enthusiasm makes every guest feel at home! We value energetic professionals dedicated to creating memorable stays through exceptional service.
Pay: £10.85-£12.71 per hour
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Stone ST15 0BQ: reliably commute or plan to relocate before starting work (preferred)
Experience:
- receptionist : 1 year (preferred)
- Rezlynx & Guestline : 1 year (preferred)
Work Location: In person
