Isleworth
Full Time
Posted 25/06/2026
About this role
Service Advisor
Location –Isleworth
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & 8.00am -1.00pm on a Saturday rota (1 in 3 on a rota basis)
Duties
Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided
Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly
Introduce the customer to the appropriate technician to discuss the work being done.
Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability
Track and report issues that could affect customer satisfaction or team targets
Encourage the sale of Toyota parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.
Personal Skills
Extremely organised, with great attention to detail.
Flexible, proactive and hard-working
Strong people skills – you’re approachable and enjoy assisting colleagues
Curious, keen to learn and apply your learning in helping customers and colleagues
Thrive in a busy, high-pressure environment
Experience:
Good level of general education – at least GCSE English and Maths
IT skills (MS Word, PowerPoint and Excel)
Previous customer-focused work experience is advantageous; however, no specific industry experience is required
Driving Licence (preferred)
What’s on offer/ Benefits
Workplace Pension Scheme
Cycle to Work Scheme
Eyecare Vouchers
Loyalty & Long Service Awards
Life Insurance
Employee Assistance programme
Employee Discounts
Car Leasing Scheme
Training and on-going development with the Award-Winning Toyota Academy
Opportunity for career progression
