Resident Services Assistant - Residential sector
Newcastle, Tyne on Wear
Up to c.£26k plus bonus
The RSA is the glue that sticks everything together, especially the when it comes to the residents!
Synced is looking for an experienced Resident Services Assistant for our client within the residential property management sector in Newcastle.
This role would suit anyone in a similar customer facing role, for example - Customer Services Advisor, Resident Services Advisor, Sales Advisor/Executive, Community Associate, Resident Associate, Resident Services Advisor, Host, Hospitality Reception/Sales Executive.
In this role you’ll be the heartbeat of our clients site operations, ensuring their residents feel safe, supported and cared for. Whether welcoming a new arrivals, solving an issue or simply being a reassuring presence, you’ll help create a calm, secure and welcoming atmosphere.
This is more than just a job, it's about being part of a community, making a difference and ensuring residents feel at home.
Role Outline:
- Be the go-to person for resident queries, support and guidance.
- Help build a welcoming, inclusive community with your friendly, proactive approach
- Conduct viewings and support sales enquiries when needed
- Manage check-ins, lockouts and general queries with empathy and efficiency
- Respond to noise complaints and welfare concerns with a calm, professional approach
- Solve problems on the spot, escalating when necessary
- Carry out regular building patrols and safety checks
- Respond quickly and confidently to incidents, alarms, and emergencies
- Keep communal areas clean, tidy, and welcoming
- Tackle light maintenance tasks e.g. changing bulbs or reporting issues
- Log incidents, requests, and updates accurately
Desired Skills & Experience
- A natural problem-solver who stays cool under pressure
- A people person with strong communication and listening skills
- Passionate about delivering excellent customer service to a diverse community
- Experienced in driving sales / bookings / letting through events
- Organised, reliable, and able to juggle multiple tasks
- Comfortable using Microsoft Office and general admin systems
Sound like you?
If you’re ready to be a key part of something meaningful, who loves helping people, then apply now and join a team that makes a real difference!
Please note in order to be considered you must be eligible to live and work in the UK.
Synced are acting as an external talent partner
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
Ability to commute/relocate:
- Newcastle upon Tyne NE1: reliably commute or plan to relocate before starting work (required)
Experience:
- Property Management: 1 year (required)
- Operations management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
