Sales and Operations Manager
Full-time
Permanent Contract
Location: Ruthin and Dolgellau Offices
Salary: £30,000 - £40,000, depending on experience
Hours: Mon to Fri – 9am to 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Ruthin and Dolgellau Agency. We seek a Sales and Operations Manager to work closely with our existing Compliance, Training & Competency Manager.
Typical duties of the role include:
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Managing employee schedules
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Assisting with staff recruitment and development
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Driving sales, securing work and implementing follow up
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Co-ordinating sales, administrative and customer service activity, getting involved in special campaigns and projects along the way
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Overseeing the daily operational workload planning
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Leading, managing, motivating and developing direct reports so that team members can maximise their contribution to business objectives and realise their potential
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Managing and reporting on important business information as required
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Creating and maintaining a pleasant work environment, ensuring high levels of organisational effectiveness, communication and safety
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Assisting Agents as required
Essential Criteria
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You will be educated to at least A level or equivalent and have GCSE at C minimum in Maths & English
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Excellent interpersonal and communication skills with ability to establish rapport and develop relationships
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Ambitious, self-motivated person with good organisational skills and desire to play a positive role in building a successful business
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Flexible and enjoy working with people
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Ability to learn on the job and adapt to changes
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Possess a good working knowledge of computers including windows applications
Desirable Criteria
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Fluent Welsh speaker
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Experience in using CRM systems
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Minimum of two years’ experience in a managerial role
Our commitment to you
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Pension scheme
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Free on-site parking
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Comprehensive training
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Annual leave 21 days plus all bank holidays. This rises to 26 days with length of service
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Salary £30,000 - £40,000, depending on experience
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Professional, hardworking yet supportive and friendly environment
Please apply in writing with covering letter and CV to:
Carys Jones – [email protected]
Closing Date: Friday 4th September 2026
Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
