This is a technical role with a strong solutioning element; you will be the subject matter expert our teams turn to across our core platforms: Zapier, Jitterbit Harmony, SnapLogic, FormAssembly, and Salesforce.
Day to day, you will be the person who takes a new or complex requirement from a university partner, interrogates it, and designs a practical solution within our technology stack and support scope. That means understanding what a partner actually needs (which is not always what they ask for), knowing what our platforms can and cannot do, and being creative enough to find the right fit between the two. You will also support and upskill BAU colleagues on platform capabilities, acting as the internal SME they escalate to when a ticket requires deeper knowledge than standard support.
Knowledge of higher education data; applicant flows, UCAS structures, student record systems, and how universities think about recruitment data; is highly desirable. The more quickly you can speak a partner's language, the faster you will have impact.
Key Responsibilities
Solutioning & Requirements Analysis
Receiving and interrogating complex requirements from university partners & asking the right questions to understand the underlying need
Designing solutions within our technology stack (Zapier, Jitterbit Harmony, SnapLogic, FormAssembly, Salesforce) that are practical, maintainable, and within our support scope
Assess feasibility and risks flagging where a requirement exceeds current capability or scope propose alternatives where appropriate
Document solution designs clearly so that they can be understood, maintained, and handed over within the team
Work with the Platform Services Manager and wider team to prioritise solution delivery Platform SME – Integrations
Act as the internal subject matter expert for Zapier; including Zapier Tables, complex multi-step workflows, user management, error monitoring, and workspace hygiene
Provide SME support on SnapLogic and Jitterbit integrations; diagnosing feed failures, understanding data flow end-to-end, and advising the team on integration design
Own complex integration issues that exceed first-line capability; root-cause analysis, fix, and rerun coordination
Monitor and maintain integration health across the partner estate; audit and retire stale or broken workflows proactively Platform SME – FormAssembly
Act as the internal subject matter expert for FormAssembly; the go-to person for complex form builds, advanced logic, and troubleshooting
Build and maintain forms requiring custom HTML, CSS, and JavaScript, including multi-step flows, conditional logic, and dynamic field behaviour
Troubleshoot form issues in partner website contexts; embedding failures, submission errors, cross-browser problems
Ensure WCAG accessibility compliance across partner-facing forms
Audit the live form estate; maintain hygiene and retire unused forms
Support and coach colleagues on FormAssembly capability and best practice Platform SME – Salesforce & Data
Provide advanced Salesforce support to the team; Flow diagnosis, complex config, data tooling
Use Workbench, Data Loader, and SOQL confidently for data inspection, export, and mass updates
Diagnose and resolve data issues arising from integration failures; understand state, impact, and the correct rerun sequence
Support partners during high-pressure periods including embargo and clearing (August–September) Team Support & Knowledge Sharing
Be the first point of escalation for colleagues when a ticket requires deeper platform knowledge
Share platform knowledge proactively; run show-and-tell sessions, contribute to documentation, and help upskill the team
Maintain documentation of partner-specific configurations, known quirks, and solution designs
Participate in partner-facing calls when a platform specialist is needed to discuss requirements or solutions
Hands-on experience with integration platforms; Zapier (including complex workflows and Zapier Tables), SnapLogic, Jitterbit, or equivalent iPaaS tools
Experience with FormAssembly or a comparable advanced form-builder platform — including custom HTML, CSS, and JavaScript within forms
Demonstrated ability to analyse a requirement, identify the real need behind it, and design a practical solution within platform constraints
Comfortable with Salesforce data tooling; Workbench, Data Loader, SOQL
SQL proficiency for data interrogation and troubleshooting • Strong written communication; able to document solution designs and explain technical decisions clearly to non-technical colleagues and partners
Systematic, methodical approach to problem diagnosis; follows issues back to root cause and documents findings
Comfortable acting as a subject matter expert and supporting less experienced colleagues
UniQuest is a part of Keystone Education Group. At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals – join us in the next step of your career!
Please send us your application by hitting the button "Apply here!".
