Job Title: Part-Time Remote Call Handler / Virtual Receptionist (Healthcare)
Company: Call Connect Virtual Services
Location: Remote (Work from Home)
Hours: Monday to Friday, 1:00pm – 5:00pm (15–20 hours per week)
About Us
Hello! I'm Nic Slaven, owner of Call Connect Virtual Services.
We're a small, friendly family-run business that's growing, and we're looking for a caring, professional Virtual Assistant to join our team.
We specialise in providing telephone answering and administrative support to healthcare professionals, including Podiatrists, Osteopaths and Physiotherapists. Every call we answer represents a patient who may be in pain, worried or simply looking for reassurance, so providing a warm, professional service is at the heart of everything we do.
We don't believe in reading from scripts. We listen, we think, and we treat every caller as an individual. If that's how you naturally communicate, you'll fit in well here.
Alongside answering calls and booking appointments, we also manage practice inboxes, take payments, chase outstanding balances and arrange patient callbacks.
If you're someone who enjoys helping people, thrives in a supportive team and takes pride in doing a job well, we'd love to hear from you.
The Role
Your responsibilities will include:
- Answering inbound calls on behalf of healthcare clinics.
- Booking, amending and cancelling appointments.
- Taking payments.
- Managing inboxes and completing general administrative tasks.
- Accurately recording call notes and patient messages.
- Providing compassionate, professional customer service.
- Working across a variety of healthcare practice management systems.
This is a fully remote, work-from-home position.
About You
We're looking for someone who:
- Is warm, friendly and genuinely enjoys helping people.
- Remains calm and organised during busy periods.
- Can confidently manage multiple tasks without becoming overwhelmed.
- Has excellent telephone and communication skills.
- Is reliable, organised and takes pride in producing high-quality work.
- Uses initiative and enjoys solving problems.
- Works well as part of a supportive team.
- Has a good sense of humour (not essential, but it certainly helps!).
Previous experience in telephone, reception, customer service or administration would be an advantage, but it isn't essential. We can teach systems and processes; what we're really looking for is someone with the right attitude, a willingness to learn and a genuine desire to provide outstanding customer service.
Experience within podiatry, osteopathy, physiotherapy or another healthcare setting would also be beneficial, but again, it isn't essential.
Full training will be provided. Once trained, you'll be trusted to work independently whilst always having the support of the wider team when you need it.
Technical Requirements
You'll need:
- A quiet, private workspace.
- Reliable high-speed internet.
- A Windows-based PC or laptop (our software is not compatible with Apple devices).
- A headset suitable for telephone work.
What We Offer
- A genuinely supportive and welcoming team.
- Comprehensive training and structured systems.
- Flexible remote working.
- The opportunity to grow with an established and expanding business.
- An initial three-month probation period with the opportunity for a long-term position.
Start date: As soon as possible, as training is due to begin shortly.
How to Apply
Please apply through Indeed with your CV.
As this is a telephone-based role, we'd also like to hear the person behind the CV.
After submitting your application, please leave us a voicemail by calling 01253 966299.
Please include:
- Your full name.
- Your contact telephone number.
- A brief summary of your experience.
- Why you feel you would be a great fit for Call Connect Virtual Services.
- Imagine you're calling a healthcare clinic because you're in pain or feeling anxious. In your own words, what would you hope for from the person who answers your call?
Please keep your voicemail to approximately 30–60 seconds.
There isn't a right or wrong answer to the final question. We're simply interested in hearing your communication style, your ability to follow instructions and, most importantly, how you naturally think about looking after people.
Applications without a voicemail introduction may not be progressed.
Our Recruitment Process
Our recruitment process has been designed to help us get to know you beyond your CV.
Stage 1 – Apply through Indeed and leave your voicemail introduction.
Stage 2 – Shortlisted applicants will be invited to an informal group interview via Microsoft Teams, where we'll explore how you approach a range of everyday workplace situations and interact with others.
Stage 3 – Successful candidates will then be invited to a final interview with the business owners.
We appreciate the time every applicant invests in applying and will keep you informed throughout the recruitment process.
If you're looking for more than just another remote job and would like to join a business where people genuinely care about their clients, support one another and take pride in making a difference every day, we'd love to hear from you.
Job Type: Part-time
Pay: From £12.71 per hour
Application question(s):
- Do you have any call handling experience and if you do, please give details of the experience that you have and where?
Experience:
- Customer service: 3 years (required)
- Reception/Admin: 3 years (preferred)
Work Location: Remote
