The Royal Aeronautical Society is a not-for-profit membership organisation supporting aerospace, aviation and space professionals around the world. We are passionate about providing authoritative knowledge & information to advance the sector, promoting the exciting career opportunities in our sectors, encouraging the take up of STEM subjects through our outreach programmes, and supporting the continuous professional development of professionals throughout their careers.
The home of the Royal Aeronautical Society at No.4 Hamilton Place (www.4hp.org.uk) is a beautiful Edwardian town house in central Mayfair, offering an elegant setting for a variety of events from conferences, dinners, and corporate hospitality through to product launches, awards and private events.
We are recruiting for a Front of House team member to provide an outstanding customer experience support the event sales and bookings and communications with our clients, including members of the Society.
The role
This is a full time on-site role for a Front of House position at No.4 Hamilton Place. The role involves meeting and greeting clients and members, ensuring a positive experience for guests and maintaining the high standards of the venue, and providing administrative support to the event sales team.
- Act as the first and main point of contact in the building to meet, greet and direct clients and guests on arrival, assisting with enquiries from guests and employees during events and day to day.
- Provide excellent customer service and a high standard of client experience at all times.
- Manage the shared mailboxes, take messages and direct as appropriate.
- House-keeping duties to ensure entry lobby and reception area are always kept clean, tidy and organised.
- Assist Venue Hire team with administrative tasks, including but not limited to; data entry onto CRM, reserving spaces for internal events and meetings, mail shots, event sheets, email correspondence.
- Distribute post/parcels daily to relevant departments and managing outgoing post.
- Book cleaning, AV, and security and other services for the venue as required.
- Occasional assistance on events and setups as required.
- Act as Fire Marshal and Emergency First Aider.
Note – This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the Society. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.
Qualifications
The ideal candidate will be working in a customer facing role and have experience of providing exceptional customer service. We are looking for proactive, ambitious and forward thinking individuals who are keen to succeed in a busy and exciting role.
- Interpersonal Skills and Interpersonal Communication
- Customer Service experience
- Attention to detail and problem-solving skills
- Ability to work well in a team
- Ability to work with Microsoft Office and CRM systems
- Prior experience in the hospitality industry is a plus
In return for your commitment, we offer
- training and support for your professional development
- 33 days paid annual leave (including bank holidays)
- Birthday off
- Flexible working
- life insurance
- 8% pension contribution and match up to a further 2%
- healthcare scheme for medical/dental expenses and mental health & wellbeing support
- Staff social events
We value equality and diversity and positively encourage applications from everyone.
To apply, send a CV and cover letter to [email protected] before the 7th of September.
As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice.
Should you not receive a response from us, please accept this as notification that you have not been successful.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Health & wellbeing programme
- Life insurance
Ability to commute/relocate:
- London W1J 7BQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (required)
Work Location: In person
