Lythe Hill is an historic Country House Hotel, set in 20 acres of woodland on the slopes of the Surrey/Sussex Hills and is located on the outskirts of the market town of Haslemere. Lythe Hill offers luxury accommodation, Spa, Gym, Restaurant and private dining rooms and is a popular venue for weddings and events.
The F & B assistant role is to provide a food and beverage service to our hotel guests, members of our Spa and the general public, ensuring excellent service and maximising each sale opportunity for the department and facility.
Main responsibilities include:
Operational
· To have a thorough knowledge of all menus and beverages available. This is to include the preparation and service of all products.
· To review Daily bookings, function sheets and restaurant reservations as required.
· To offer guests menus and information on daily specials, menus changes, allergy information, as well as make suggestions and answer any questions relating to the food and beverage operation.
· To process orders through the till/check system and serve as appropriate. To ensure that all charges are raised for food and beverage consumed, in accordance with procedures laid down.
· To check orders to ensure they are complete and adhere to company standards
· To serve alcoholic beverages and non-alcoholic beverages as requested, adhering to the weights and measures and licensing laws
· To clear tables using trays and resetting and ensure your work areas are always kept clean and tidy.
· To complete opening and closing procedures as set down by the company.
· To assist in training of new or less experienced members of the team as required.
· To support and implement all company initiatives and programmes as requested, as well as maximising every opportunity to ‘up sell’ to the guests.
· To set function rooms as per function sheet, serve and clear rooms as instructed
· To suggest ways of enhancing services in order to provide superior service whenever possible
· To be fully aware of current liquor licensing laws and ensure that these are strictly adhered to.
What you’ll bring…
- Willingness to learn and expand your skills
- Have a great eye for detail, making sure every pint is poured to perfection
- A passion for giving great service and making sure every customer receives a warm welcome
- A positive can-do attitude and be a real team player
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, as well as:
- Discount of 50% for you and your loved ones stay on all of our IHG Hotels – also enjoy your favourite food and drink at a 50% discount
- Service charge (up to £1200) over 12 months
- Free Gym and Leisure Club use
- Comprehensive in-house training program alongside probation – the chance to further your career across our well-known brands; as one of the industry's top brands, we can provide training and development at each level of your career.
- A flexible and well thought out schedule and work-life balance
- Free meals on duty
- Free parking
Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.
Job Types: Full-time, Part-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Flexitime
- Referral programme
- Work from home
Ability to commute/relocate:
- Haslemere GU27 3BQ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
